Smart Meter Error

Richardoatway

I agree, but I can only go off what the bill says, I’ve been through the last years usage on my IHD and it would seem it’s been about 300 give or take units a month. So more likely to be around 3-3500 kWh annually 

Robin9

So if everything ties in at around 3500 / 4000 kWh the query has to be the 1400 kWh figure which others are questioning - can you prove that ?

matelodave

If your reading now is around 7000 and you use about 300 a month then I'd guess that your meter was fitted around the beginning of 2019 which ties in quite well with a reading of 1489 in May ( five months at 300) which means the May 2020 figure should have been around 5400.

Richardoatway

matelodave said:

If your reading now is around 7000 and you use about 300 a month then I'd guess that your meter was fitted around the beginning of 2019 which ties in quite well with a reading of 1489 in May ( five months at 300) which means the May 2020 figure should have been around 5400.

Hi. The meter was fitted in November 2018 so the readings between may 19 and may 20 given above were taking from the smart meter. 

My query is really, EDF are charging me a years worth of electricity for a 6 month period 

Robin9

My query is really, EDF are charging me a years worth of electricity for a 6 month period 

But are they ? Are they not simply predicating using 4000KWh ?  As you say the sum of the last 6 months is about 1800 kWh -  what has been your DD - about £50 ?

Give us a copy of the bill please - blank out the personal info and account number.

matelodave

You'd have to agree that November 2018 is about 24-25 months ago therefore you'd expect a reading of about 7000-7500 by now which it is. You did not use 1400 kwh last year, nor did you use 4000kwh between May and October this year. If the bill for May that said the reading was 2940 was wrong - check whether there's an A, E, C or D next to it , it should have been nearer 5400.
(A= Actual, E=Estimate, C = Customer, D=Deemed)

The reason Robin keeps asking for a look at your bills is because there's probably summat wrong with the May 2020 one which you seem unable to grasp.

Richardoatway

(Removed by Forum Team)
This is the bill I received at the end of November, the charges are for 181 days, and total £722. Which goes against the usage I am showing on my IHD. 

Thanks for everyone’s help, just want to get a good idea of what could have happened. 

Gerry1

Your gas reading is estimated.  And your annual electricity consumption is 0kWh.  Aren't smart meters wonderful !

And both those tariffs are absolutely extortionate.  EDF have really taken you to the cleaners.

181 days electricity, 12 days gas??

Richardoatway

Gerry1 said:

Your gas reading is estimated.  And your annual electricity consumption is 0kWh.  Aren't smart meters wonderful !

And both those tariffs are absolutely extortionate.  EDF have really taken you to the cleaners.

181 days electricity, 12 days gas??

yes the whole thing is a mess, so this is the final bill for the gas, to take me unto the day i switched, where the electricity is only until the 3rd November. apparently they are still creating the bill for the electric up to the 16th November. 

Richardoatway

matelodave said:

You'd have to agree that November 2018 is about 24-25 months ago therefore you'd expect a reading of about 7000-7500 by now which it is. You did not use 1400 kwh last year, nor did you use 4000kwh between May and October this year. If the bill for May that said the reading was 2940 was wrong - check whether there's an A, E, C or D next to it , it should have been nearer 5400.
(A= Actual, E=Estimate, C = Customer, D=Deemed)

The reason Robin keeps asking for a look at your bills is because there's probably summat wrong with the May 2020 one which you seem unable to grasp.

the meter readings for may 2019 and may 2020 are 'our read' which EDF have told me have come from the smart meter. 

this is the from the bill in May: