computer freezing--help{big thankyou for your help}

HONEY_2

hi...hoping someone can help,will greatly appreciate it:D

my computer keeps freezing and i have to end up closing the page and then all tabs close--this happens more than 20 times a day--- and then i have to relaunch the internet?
why is this happening??

and my google toolbar has dissapeared too-i have tried re-downloading it but not working

pls help as i am finding it so frustrating

thankyou in advance:D

fwor

Well you're not giving away much here! No info on what make of PC, what OS, what application you're using when it freezes, etc...

But a friend had similar problems on an HP desktop machine, which we fixed by installing the latest hardware drivers for the machine. We couldn't establish for sure why the problem suddenly appeared, but our best guess was that Windows Update installed a patch that interfered with the existing drivers.

So here's something you may want to try: Note the make and model of your PC, then go to the manufacturers website, go to the "support and downloads" section, find, download and install the latest drivers for your model.

HONEY_2

thankyou for replying--to be honest i know nothing of computers-even the advice you gave me is confusing!!:eek:

i have a laptop-toshiba tectra 8200 running on windows xp


it freezes when i,m on the internet--actually on mse --entering competitions{sad i know}:o

our antivirus has expired -do you think this can be why?...my dh has given up on helping me!!....tried reading some posts on other peoples freezing issues-but can,t really make sense of it all....dh seems to think the laptop is old?{he doesn,t know much either}

i seem to be talking nonsense now--just getting so annoyed cos it keeps closing down:mad:

fwor

If your antivirus has expired you need to do something about it!

If it expired recently and XP is up to date (i.e. Windows Update is enabled) then you're probably ok - either renew your subscription or if you don't want to pay, uninstall the existing antivirus, then go to

http://free.grisoft.com/

and download & install the free version of their antivirus.

If you've been running for long without AV and/or XP is not patched then you may have malware on your PC - see the stickies at the top of this board for advice on what to do to check this out.

If that all shows up as clean, next step would be to get someone to help update your drivers. They are easy enough to find on Toshiba's UK website (hint: you need to look under "Discontinued prodcuts" for the Tecra 8200, and you will need to know which spec of 8200 you have, as there are about a dozen variants).

HONEY_2

thankyou fwor---will check all you said -appreciate your help:D

foreversomeday

Sounds like an internet explorer bug. Download Firefox http://www.mozilla.com/en-US/firefox/ and use that instead - it works the same.

HONEY_2

a big thankyou to:A fwor and foreversomeday........
dowloaded firefox, AVG , and spyware---did scans--the AVG nothing came up,for the spy one, they found 274 threats. cleared that.

computer hasn,t frozen yet today-would have happend quite a few times already!!,and computer seems much faster....so thankyou very much--for your help:T

still need to figure out how to get autofill on firefox.....:D

foreversomeday

The autofill is part of the google toolbar, if you re-download google toolbar it should work again.

espresso

I hope that you fully un-installed your expired anti-virus program before installing AVG?

fwor

espresso wrote: »

I hope that you fully un-installed your expired anti-virus program before installing AVG?

More sound advice - from personal experience, a half-uninstalled copy of Norton AV can produce some really weird problems. Norton (Symantec now?) give instructions on their website describing how to do it properly, but it's well hidden.

Also, don't forget to turn on Windows Update if it isn't already. If you're not sure of the origins of your XP licence (e.g. a secondhand PC), you can choose a Custom install, so you can simply decline to download the (potentially) irritating Windows Genuine Advantage stuff but still get all the security patches.