online purchase - goods not as described - return postage cost upfront

bribri_2

The trousers (sports direct) arrived with a tag saying slim fit which is not mentioned in the online description. The supplier must refund the return postage cost as well as initial delivery but will do so on receipt. Is there anything in the relevant Act or court cases that states  that they should supply a prepaid envelope or arrange a courier.

the_lunatic_is_in_my_head

(7)From the time when the right is exercised—

(a)the trader has a duty to give the consumer a refund, subject to subsection (18), and

(b)the consumer has a duty to make the goods available for collection by the trader or (if there is an agreement for the consumer to return rejected goods) to return them as agreed.

(8)Whether or not the consumer has a duty to return the rejected goods, the trader must bear any reasonable costs of returning them, other than any costs incurred by the consumer in returning the goods in person to the place where the consumer took physical possession of them.

A quick glance at their terms, whilst considering the above, suggests they are not obligated to provide a pre-paid label or arrange a collection.

mattyprice4004

No, because half the time the customer won’t bother returning. 

I’ve run an online business and we stopped arranging it / paying up front for the above reasons.