Advice needed re a refund.

sleepy

I purchased a watch on ebay at the weekend. It was described as working and in excellent condition. When it arrived it wasn't working and the inside of the face was dirty and moldy. I emailed the seller to explain that I wasn't happy and they offered me a full refund if I returned it. I am of course happy that they've offeredmearefund and they were friendly and polite in their email to me.
The question I have is, will they refund the postage I paid them originally, and the postage I have to pay to return it to them? It seems unfair that I should be left out of pocket and with nothing to show for it. But then it kind of seems a bit unfair that I want them to pay my costs of returning it. What is normally done in this situation?

mcwarre

I doubt very much whether they will refund your postage costs; they seem a good ebayer if they are willing to accept a return and refund. Make sure you send it recorded (if under £28) or Special (if over £28). Take advantage of the offer whilst its there...........

soolin

I agree with McWarre, they are unlikely to refund your return postage fees. However if you paid by paypal you can get the full amount you paid originally refunded, including post and packing, so the seller might be prepared to repay the original amount to avoid a chargeback.

I've returned a couple of things before and both times I have received the full amount I originally paid, but not the cost of returning the item to them.

Soo

biblejohn

sleepy wrote:

I purchased a watch on ebay at the weekend. It was described as working and in excellent condition. When it arrived it wasn't working and the inside of the face was dirty and moldy. I emailed the seller to explain that I wasn't happy and they offered me a full refund if I returned it. I am of course happy that they've offeredmearefund and they were friendly and polite in their email to me.
The question I have is, will they refund the postage I paid them originally, and the postage I have to pay to return it to them? It seems unfair that I should be left out of pocket and with nothing to show for it. But then it kind of seems a bit unfair that I want them to pay my costs of returning it. What is normally done in this situation?

As the others have said, you should be able to get a full refund of what you paid for the item, put you wont get the return postage back. I agree, that it is a bit unfair that you should end up out of pocket just because a seller lied about the item he was selling. Ive recently been stung by the same thing.

Shugster

wasn't working and the inside of the face was dirty and moldy.

If the seller has taken your word that it doesn't work why do they need to have it posted back? Do they sell a lot of watches, perhaps it's sale or return?

Why pay to post damaged good to the seller for them to dipose when you could just as easily bin and save on postage.

sleepy

Shugster wrote:

If the seller has taken your word that it doesn't work why do they need to have it posted back? Do they sell a lot of watches, perhaps it's sale or return?

Why pay to post damaged good to the seller for them to dipose when you could just as easily bin and save on postage.

I imagine that they want to sell it again. Hopefully with either a more accurate description or after having fixed it up.

zakony

Nope, they need to see you're right. if you're not, you wont get any refund. every company is doing that

sleepy wrote:

I imagine that they want to sell it again. Hopefully with either a more accurate description or after having fixed it up.

angelcake

The seller is at fault here! they should pay for full refund and return!! I have and always will if I am in the wrong!

mcwarre

angelcake wrote:

The seller is at fault here! they should pay for full refund and return!! I have and always will if I am in the wrong!

Angel,

Not everyone is as nice as you though

Hintza

Why does everyone on here expect the worst? Post it back and ask them to cover your postage. If they refuse you can then take it further if you wish. First off I would check feedback etc. to help you decide the best course of action.

Tojo_Ralph

Have to agree with Hintza ..... There is far too much doom and gloom on this thread.

The seller has offered a full refund, off the back of which there is speculation as to whether this will include postal charges to include cost of return, with the concensus being No! In my book, a "full refund" is just that, a full refund of sale price and all postal costs and the only way to find out if this is the case in this sellers book, is to ask.