Those trying to get refunds from Opodo

ClaudiaMeg

goldmine2011 said:

Taken me since March to even get through to someone at opodo, 3 letters wrote, 10 emails sent, 8+ (hour long) phone calls recorded, each time they promised a refund within 3 months and it never came, anything they promised never came. They updated my booking status a few times to make it seem like there was something happening with the refund. e.g. refund requested, awaiting airline confirmation etc.

I had enough last week and literally went onto their online chat, and then also got on the online chat with my airline (at the same time) asked both of them what was going on because Opodo are saying they requested the refund 6 months ago and you aren't giving them the money back, the airline confirmed that no refund request was ever made by opodo and then you had opodo saying they requested the refund ages ago, got a screenshot side-by-side of them basically accusing each other of lying and i sent it into both customer service emails that i could find for both companies and saying that one of them is clearly lying and because it has been 6 months passed any deadlines that was originally given that i would be looking to take it to a legal matter since i now have proof that one of them is clearly lying about the situation.

Surprise surprise, it was Opodo who for nearly 8 months literally did nothing at all with my booking even after i got confirmation from about 6 different people that my refund was requested etc, they literally did nothing at all. After i threatened legal action the airline immediately said that they had proactively refunded my money to Opodo, and sent me proof of them doing so,  i took that proof and sent it to Opodo and they had no leg to stand on they confirmed that they got the monies and have processed a refund which will take 3-5 days, so i will update once i got the money in my account.

But don't bother with chasing Opodo, whatever they tell you will most likely be false, chase up the end-product (airline, hotel, cruise) company and tell them that they need to refund Opodo so that they can refund you and make sure you ask them for proof that they have done so because once you have that then Opodo have to give you your money back.

Hi, I’m in the same boat, booked flights with opodo that were cancelled in March £3500 they have said they will give a refund, still have heard nothing, not sure how to contact BA the airline to see if they have refunded opodo ? 

Caz3121

ClaudiaMeg said:

not sure how to contact BA the airline to see if they have refunded opodo ? 

there will be telephone numbers on the BA website - just make sure you use the BA reference when speaking to them and not the Opodo one

Westin

Poor as Opodo is, I am surprised a refund on a cancelled flight from March 2020 is still outstanding.  When did you last contact them about it?  Was it an airline cancellation?  Could it have been converted to a credit? Have you checked My Account on Opodo.co.uk? Something is not right.

Butts

ClaudiaMeg said:

goldmine2011 said:

Taken me since March to even get through to someone at opodo, 3 letters wrote, 10 emails sent, 8+ (hour long) phone calls recorded, each time they promised a refund within 3 months and it never came, anything they promised never came. They updated my booking status a few times to make it seem like there was something happening with the refund. e.g. refund requested, awaiting airline confirmation etc.

I had enough last week and literally went onto their online chat, and then also got on the online chat with my airline (at the same time) asked both of them what was going on because Opodo are saying they requested the refund 6 months ago and you aren't giving them the money back, the airline confirmed that no refund request was ever made by opodo and then you had opodo saying they requested the refund ages ago, got a screenshot side-by-side of them basically accusing each other of lying and i sent it into both customer service emails that i could find for both companies and saying that one of them is clearly lying and because it has been 6 months passed any deadlines that was originally given that i would be looking to take it to a legal matter since i now have proof that one of them is clearly lying about the situation.

Surprise surprise, it was Opodo who for nearly 8 months literally did nothing at all with my booking even after i got confirmation from about 6 different people that my refund was requested etc, they literally did nothing at all. After i threatened legal action the airline immediately said that they had proactively refunded my money to Opodo, and sent me proof of them doing so,  i took that proof and sent it to Opodo and they had no leg to stand on they confirmed that they got the monies and have processed a refund which will take 3-5 days, so i will update once i got the money in my account.

But don't bother with chasing Opodo, whatever they tell you will most likely be false, chase up the end-product (airline, hotel, cruise) company and tell them that they need to refund Opodo so that they can refund you and make sure you ask them for proof that they have done so because once you have that then Opodo have to give you your money back.

Hi, I’m in the same boat, booked flights with opodo that were cancelled in March £3500 they have said they will give a refund, still have heard nothing, not sure how to contact BA the airline to see if they have refunded opodo ? 

You must be wealthy (or a fool) if you have left Opodo hanging onto your 3 and a half bags since last March.
If the flights were cancelled why didn't you chargeback ?

hmorrison74

ClaudiaMeg said:

goldmine2011 said:

Taken me since March to even get through to someone at opodo, 3 letters wrote, 10 emails sent, 8+ (hour long) phone calls recorded, each time they promised a refund within 3 months and it never came, anything they promised never came. They updated my booking status a few times to make it seem like there was something happening with the refund. e.g. refund requested, awaiting airline confirmation etc.

I had enough last week and literally went onto their online chat, and then also got on the online chat with my airline (at the same time) asked both of them what was going on because Opodo are saying they requested the refund 6 months ago and you aren't giving them the money back, the airline confirmed that no refund request was ever made by opodo and then you had opodo saying they requested the refund ages ago, got a screenshot side-by-side of them basically accusing each other of lying and i sent it into both customer service emails that i could find for both companies and saying that one of them is clearly lying and because it has been 6 months passed any deadlines that was originally given that i would be looking to take it to a legal matter since i now have proof that one of them is clearly lying about the situation.

Surprise surprise, it was Opodo who for nearly 8 months literally did nothing at all with my booking even after i got confirmation from about 6 different people that my refund was requested etc, they literally did nothing at all. After i threatened legal action the airline immediately said that they had proactively refunded my money to Opodo, and sent me proof of them doing so,  i took that proof and sent it to Opodo and they had no leg to stand on they confirmed that they got the monies and have processed a refund which will take 3-5 days, so i will update once i got the money in my account.

But don't bother with chasing Opodo, whatever they tell you will most likely be false, chase up the end-product (airline, hotel, cruise) company and tell them that they need to refund Opodo so that they can refund you and make sure you ask them for proof that they have done so because once you have that then Opodo have to give you your money back.

Hi, I’m in the same boat, booked flights with opodo that were cancelled in March £3500 they have said they will give a refund, still have heard nothing, not sure how to contact BA the airline to see if they have refunded opodo ? 

If you have failed to get a refund from Opodo like me for fully refundable flights it is likely you have been told they are awaiting the airline to approve it, cannot get hold of anyone, been told it is in process.  Anyhow after 2 years I finally tracked down their contact details (their postcode on google searches is wrong making it impossible to make a small claims without it (lucky co-incidence for them).  Having finally made the clam (very quick, easy and cheap) they asked the court for an extra 14 days to respond but then true to their customer service never responded.  That meant that a CCJ was issued against them and they lost the case.  All of a sudden they were contactable and they wanted to pay me and I have now been paid.  Please find below contact details so you can do the same.  The email address for their legal team is customercarelegal@edreamsodigeo.com.

Good luck to all the others that I have seen on-line having similar issues

Opodo Limited

Address: 26-28 HAMMERSMITH GROVE 

London 

W6 7HA

Email: customerservice-en@contact.opodo.com