freedom to decide

Mgoundry

I have just taken Clydesdale bank to the ombudsman because I was trying to pay off my credit card quickly at £100 a month bal £1200 they refused my money and said I had to pay £100 into my account and then transfer it saying it was a money laundering protection scheme. They would accept £50 payment because it is a small amount. I overheard the cashier at East Kilbride tell an elderly lady all payments had to be done this way. Even though I went through Clydesdale bank own complaints procedure  they would not back down. The ombudsman agree this was wrong and have suggested £100 compensation. As this has happened at more than one branch i will wait for the letter and if challenged publically shame Clydesdale bank for trying to encourage customer to use cards not cash that decision is for me i won't be influenced by a bank. Shame on Clydesdale bank for misleading customer more shame for doing it to the elderly.

MattMattMattUK

Mgoundry said:

As this has happened at more than one branch i will wait for the letter and if challenged publically shame Clydesdale bank for trying to encourage customer to use cards not cash that decision is for me i won't be influenced by a bank. 

I doubt anyone sensible will see it as a matter for public shaming, or something to be ashamed of. Additionally there is nothing wrong with trying to incentivise people to use cards or online transactions over cash. 

jonesMUFCforever

OP put the reference number for your case then we can see the full picture.
IMO there is nothing wrong with a bank refusing cash directly into a credit card rather than through an account.

Mnoee

It has honestly never occurred to me to try to pay a credit card any way aside from direct debit or a faster payment. Maybe it's a sign of my age, but I wouldn't even know where to start trying to pay cards like New Day with cash!

I can totally understand their point - for things like benefit fraud, people could work cash in hand, pay their credit card off with said cash and never have the money go through a bank account. I also don't see why paying it into an account first would be an issue - you'd still be handing over the same money and paying off the same card, the person at the bank would just be doing extra steps.