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PRAISE LULU GUINESS EXCEPTIONAL SERVICE

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dollywops
dollywops Posts: 1,736 Forumite
Part of the Furniture 1,000 Posts Name Dropper
in Praise, vent & warnings
A key purse I purchased from Lulu Guiness in June broke a couple of weeks ago.  I emailed on the Thursday afternoon explaining what had happened, sending a photo showing the damage.  On Friday morning I received a really lovely apology together with confirmation that a replacement was on its way.  This arrived on the Saturday morning.  Under normal circumstances, that type of customer service would be exceptional, but in the current situation, I think that is pretty amazing.  
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