Jupiter Unit Trust Investment - refusal to reissue cheque

CJB6

Hope this is the correct place to ask.  Some years ago I had an investment with Jupiter Unit Trust.  In 2012 I closed the investment and requested a cheque. I've just discovered cheque was overlooked and never cashed (I was ill at the time and for some period afterwards).  I've asked for the cheque to be reissued. I know it's a very old cheque so would not be accepted by my bank.  Jupiter say they moved the money in 2012 to their "client money account" after my request for a cheque and the money was "debited" from that account shortly afterwards. Their dates don't match up to when cheque was issued and if I still have the cheque, where is my money and how can I pursue this? I'm asking for more details from them but they're not being forthcoming, clear or helpful at present.  Many thanks. 

I've moved this thread from Consumer Rights as advised below:

• davidmcn said:

  Are you sure it wasn't credited to you by some other method?

  Yes, certain. I had no other investments with them.    
  
  
• I suspect you'd be better moving the thread to
  https://forums.moneysavingexpert.com/categories/savings-investments
  where people might know Jupiter's normal practices.
  In terms of normal legal rights, there's the normal (if you're in England & Wales) prescription period of six years for debts, though there might be other regulatory requirements which oblige Jupiter to keep the money to one side for longer than that.

  
  

Old_Lifer

Are they are saying this was paid in 2012 but you notice the date  given  isn't the same as the date on the cheque ?

Is it possible that the cheque didn't arrive so a futher cheque was issued shortly afterwards and then cashed   and the original cheque has now turned-up ?

CJB6

sorry it wasn't clear. They sent a cheque in 2012, Due to an oversight, this was left uncashed. I have now requested it be reissued due to the time since it was first issued. They have responded by saying the cheque was sent at a different time that year and funds were moved to their client account at a later date, none of which tallies with the fact I have the original and only cheque which was never cashed. No second/replacement cheque was issued.

AnotherJoe

They appear to be saying the money was sent to you later by bank transfer. 

Ask them to what bank account it was sent. 

jaybeetoo

Just follow their complaints process https://www.jupiteram.com/UK/en/Individual-Investors/Contact-us

Thrugelmir

Given the age of the transaction they may well have destroyed some of the documentation and records. Companies are only required to hold same for 6 years. Though many retain for longer there is normally a destruction policy in place. 

CJB6

Thanks all, I'll ask them some more questions about the dates and where they are suggesting they sent the money to and when it left them. If no good responses, I'll follow their complaints process. Many thanks