Debenhams set to close after JD Sports pulls out of rescue talks

Former_MSE_Callum

Read the full MSE News story:

Debenhams set to close after JD Sports pulls out of…

DCFC79

Get your gift cards spent asap but it might be too late.

berniebeyer

Is it likely the online store will be offering goods at discounted prices anytime soon?

pogofish

JD are/were a hellish company to work for, so the idea of them talking-over Debenhams did seem like a potential mixed blessing for the affected staff.  I doubt that many would have kept their jobs (or at what personal cost if they did) for long after any "rescue".

lardconcepts

berniebeyer said:

Is it likely the online store will be offering goods at discounted prices anytime soon?

I've just managed to get onto the site having heard rumours of 70% clearance from today, but it's just the standard sale prices from before with a 10 minute queue to get into the site.

Pollycat

Well, MSE Callum...I've just tried the link in your post to the story and get

Service Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

I got the same message in a very similar MSE message about Arcadia.

https://forums.moneysavingexpert.com/discussion/6219442/topshop-miss-selfridge-and-burton-owner-on-brink-of-collapse-what-you-need-to-know#latest

Is anyone else having the same problem or is it just me?

lardconcepts said:

I've just managed to get onto the site having heard rumours of 70% clearance from today, but it's just the standard sale prices from before with a 10 minute queue to get into the site.

Media at its worst.

According to BBC:

The Debenhams website has been overwhelmed by shoppers searching for bargains after the department store chain collapsed.

The firm launched a stock clearance sale on Wednesday at 07:00 as non-essential retailers in England reopen after a four-week lockdown.

But high demand sent thousands online, and long, virtual queues. On Tuesday there were reports the site crashed.

"We have been seeing unprecedented levels of visits," a spokesperson said.

In a bid to keep up with the additional demand, the retailer was forced to implement a queuing system for its website, which promised customers: "We will get you onto the site as soon as possible."

As confirmed by lardconcepts, there are no clearance bargains to be had, just the dregs of the sale.

brewthebear

Waited over 3/4 hour to get on site just curious as I had purchased some costa coffee cups last week at £16 plus 10% discount code = £14.40 Today I thought oh maybe I might get some more at an even better price !! Price today £20 .......

moonpenny

I just wonder how safe it is to buy online as the store is going into liquidation!
Is it possible you won't get your orders and lose your money too?

Pollycat

moonpenny said:

I just wonder how safe it is to buy online as the store is going into liquidation!
Is it possible you won't get your orders and lose your money too?

Have you read the MSE article?

https://www.moneysavingexpert.com/news/2020/12/debenhams-set-to-close-after-jd-sports-pulls-out-of-rescue-talks/

Easytigeress

Help please. I bought something online with a gift card (majority of it purchased via this method) and a debit card (around £5 spent to purchase the rest of the balance). Unfortunately Debenhams made a mistake whilst picking and sent me the wrong size. So now I can’t exchange for the size I ordered as a) it’s online so they don’t exchange and b) the size has now sold out. Nobody on their online help seems to be able to tell
me if they can refund the gift card portion to my bank card, seeing as there’s no point giving me a gift card as they expire in two days time. 

Does anyone know my rights here? 

paul2louise

Easytigeress said:

Help please. I bought something online with a gift card (majority of it purchased via this method) and a debit card (around £5 spent to purchase the rest of the balance). Unfortunately Debenhams made a mistake whilst picking and sent me the wrong size. So now I can’t exchange for the size I ordered as a) it’s online so they don’t exchange and b) the size has now sold out. Nobody on their online help seems to be able to tell
me if they can refund the gift card portion to my bank card, seeing as there’s no point giving me a gift card as they expire in two days time. 

Does anyone know my rights here? 

i am following as I am in a similar position, I bought a few things on gift card and credit card but if they are not suitable and i want to return them do I get a full refund or just the part I paid on the credit card Thanks