CMA secures refund undertakings from Lastminute.com

eskbanker

Better late than never....

https://www.gov.uk/government/news/lastminute-com-commits-to-refund-over-7m-for-cancelled-holidays

Westin

Good news but I note still a further delay waiting to clear the back log on valid refunds-

1. Lastminute.com will repay at least half of customers by 16 December 2020 and pay the remaining refunds by no later than 31 January 2021.
2. Lastminute.com has committed to these dates as the earliest by which it can pay.

Thrugelmir

Only limited manpower. Better to set realistic expectations. Stops time being consumed with telephone calls. 

Butts

Even better, a lot of them at one stage probably qualified for a chargeback or section 75 but sat on their !!!!!! bemoaning their fate until the CMA came to the rescue.

RTguy

a step in the right direction - but doesn't do much for trust in the wider travel industry

Thrugelmir

RTguy said:

a step in the right direction - but doesn't do much for trust in the wider travel industry

If people want everything cheap then something has to give. Consumers have a choice at the time of purchase. 

Butts

Thrugelmir said:

RTguy said:

a step in the right direction - but doesn't do much for trust in the wider travel industry

If people want everything cheap then something has to give. Consumers have a choice at the time of purchase. 

Which hopefully they will exercise and avoid LM.com and the other "poor refunders" when it comes to future bookings - I know I will and I got my money back pretty rapidly through a chargeback.

bagand96

Butts said:

Thrugelmir said:

RTguy said:

a step in the right direction - but doesn't do much for trust in the wider travel industry

If people want everything cheap then something has to give. Consumers have a choice at the time of purchase. 

Which hopefully they will exercise and avoid LM.com and the other "poor refunders" when it comes to future bookings - I know I will and I got my money back pretty rapidly through a chargeback.

Consumers have incredibly short memories. Consumers choose cheap.