Housing Benefit - waiting since 7th September

Alice_Holt

franlow01 said:

I sent everything in with my letter in September
The council have never given any indication that they're looking into anything or asked for further information- I've offered that several times. They just keep telling me they will contact me if needed

    Have you raised this delay with your local ward councillors, as I suggested several weeks back?

   CC the Head of Benefits and Revenues (check exact title & name on council website), and detail your contacts with the dept and their responses. 

    A letter to a councillor will often result in the council dealing with things more speedily, and exercising more care. 

franlow01

Alice_Holt said:

franlow01 said:

I sent everything in with my letter in September
The council have never given any indication that they're looking into anything or asked for further information- I've offered that several times. They just keep telling me they will contact me if needed

    Have you raised this delay with your local ward councillors, as I suggested several weeks back?

   CC the Head of Benefits and Revenues (check exact title & name on council website), and detail your contacts with the dept and their responses. 

    A letter to a councillor will often result in the council dealing with things more speedily, and exercising more care. 

Yes, I did. My ward town counsellor and our county councillor too as I didn't get a reply from the town council.