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BT Halo and retention offer.

edited 29 November 2020 at 4:20PM in Phones & TV
8 replies 348 views
johnbhoy70johnbhoy70 Forumite
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edited 29 November 2020 at 4:20PM in Phones & TV
Hi guys. Not been on here since i negotiated my last contract with BT. Just after some clarification here.  
Ok at the moment i'm now on Fibre with Halo 1 which they put me recently on since it wasn't called this at the start of my 18 month which ends in mid January. Anyway, i pay £22.27 for this. I believe this is a discount but now my bills don't show this on the Broadband and Calls section offer unilke past months where it showed an approx discount of £31 off Fibre 1. The TV side of things i'm on a discount of £10 from £24 so pay £14 for MAX HD. So total bill at the moment is £36.27. Decent i'd say. 

However, i've raised faults in the past because of connection and speed issues to the extent they've not met my min speed guarantee. I had a fault as recently as a couple of months ago which is when i believe they moved me to Halo 1. I think this is just a gimmick other than 1 point......the price promise. They also sent me at the time a Smart Hub 2 and a WIFI disc for the bedroom which i don't think i needed as i believe the issues i had are not WIFI related but between house and exchange but i took it anyway as it was free.

So phoned an advisor a couple of weeks ago and she told me the beauty of Halo 1 was that come contract end my price would not go up. Didn't take a note of prices then as i thought i would wait till this weekend.
Phoned today and told me they could offer me 24 months £37.99 going forward. Now £14 of that is the TV and a continuation of MAX HD (allowed apparently for existing customers). The other £23.99  would be for Fibre 1 (usually £27.99) but i would no longer on Halo. She seemed very keen to get me off this and said they couldn't keep price of £22.27 at end of contract as this includes a discount.  It doesn't menton that i said when i looked at Halo 'benefits' . All it says is that you won't hike my price other than CPI.
Can i demand price says same at £22.27 going forward?? It shows me 5 price offers going forward on the site when i log in and the current broadband package i'm on is showing at £54.99
Any thoughts folks??

Replies

  • edited 29 November 2020 at 5:06PM
    JJ_EganJJ_Egan Forumite
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    edited 29 November 2020 at 5:06PM
    (So phoned an advisor a couple of weeks ago and she told me the beauty of Halo 1 was that come contract end my price would not go up. )
    But contracts have a built in price increase that you agree to , March 2021 circa 6%.

    Do you need to have a BT Halo service for Halo to work ?
  • edited 29 November 2020 at 6:01PM
    johnbhoy70johnbhoy70 Forumite
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    edited 29 November 2020 at 6:01PM
    If I've understood you correctly that would be 6% and CPI of current £22.27. I could live with that. As far as I know about halo (admittedly not a lot) having it does absolutely nothing for the speed and actual service to your home. Maybe if you hit issues there's some 'priority'. Like I said I was put on it. 
  • JJ_EganJJ_Egan Forumite
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    CPI plus something like 3.5% . It should be on your account .
  • poppasmurf_bewdleypoppasmurf_bewdley Forumite
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    From what I can see, the offers of Halo that BT keep sending me means I could willingly surrender paying £31 for fast fibre which I pay now, and start paying £40 something, and if something goes wrong they'll fix it.  

    Weird, weird.  
    "There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock
  • johnbhoy70johnbhoy70 Forumite
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    Appreciate the reponses guys. I'm going to speak to them again but i don't suppose £37.99 going forward is too bad. That's for Fibre 1 at £23.99 (usually £27.99) and a continuation of MAX HD at £14 (usually £24). Mind you, i have Entertainment passes on NOW TV so maybe don't need that much however i do watch BT Sport. 
  • edited 30 November 2020 at 9:36PM
    EssexExileEssexExile Forumite
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    edited 30 November 2020 at 9:36PM
    From what I can see, the offers of Halo that BT keep sending me means I could willingly surrender paying £31 for fast fibre which I pay now, and start paying £40 something, and if something goes wrong they'll fix it.  

    Weird, weird.  
    I was very sceptical about this offer having read that it was a con. Today I got another email offering the new router, Halo2 and a nice man to come and set it up for £5 a month less than I'm paying now. So I went through the order process very cautiously and ended up with exactly what they said - a new home hub set up by a nice man and £5 a month less to pay. I wait in anticipation for Friday week.
    Tall, dark & handsome. Well two out of three ain't bad.
  • edited 3 December 2020 at 10:39AM
    johnbhoy70johnbhoy70 Forumite
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    edited 3 December 2020 at 10:39AM
    Ok. Just off the phone to them. They're going to honour my price for Fibre with Halo and Complete Wifi at £22.27 and i've decided to drop my Entertainment package as i've got Now TV vouchers for entertainment for another 9 months. I wanted BT Sport as i do watch that so pushed at that and i got it for 3 free months and then £15 a month. Works out just over £13 per month over contract. So first 3 months pay £22.27 and then £37.27 which works out at £35.40 per month.
    Guy told me that the Fibre with Halo and complete wifi is about £60 on its own so i'm quite pleased with that. They sent me the wifi disc months ago and a Smart Hib 2 after i raised a fault about speeds.
    So with me bagging Now TV passes at £3.50 for 8 months the cost over that period the total cost will be £39. I think i'm only losing the AMC channel and i stop watched The Walking Dead years ago.
    I'll actually need to look more into this Complete Wifi and Halo and find out what BT have committed to with me!! 
  • edited 3 December 2020 at 10:39AM
    johnbhoy70johnbhoy70 Forumite
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    edited 3 December 2020 at 10:39AM
    Just out of curiosity guys has anyone got BT Sport on it's own?? Seems expensive for what you get?? I do watch it to be honest though. Tried to get them to budge on price but the best they could do was 3 months half price at £7.50  and £15 for remainder of 24 contract. Obviously with MAX HD i had everything but now it's only the 4 main Sport channels in SD and use of the app and the website. Sadly my TV doesn't accept casting.

    I'm guessing my bargaining position went when i told them i had NOW TV entertainment as a separate entity (i have cheap passes for next 9 months)??

    By the way, is the NOW TV app through the tv chronically slow for anyone else through the BT box?? Think i'll just go back to the NOW TV box as it's a lot faster, than BT anyway.
    cheers
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