EON New build issues

Gynx

I did none of those?
I suggest you read the initial post.
I found out the supplier myself and got in contact with the supplier to setup an account to which they refused to discuss.

The solution THEY gave me was to email them to a specific address that went unanswered for months whilst the customer service call centre still refused to give me access even when I told them I'd already been in touch before and had no response to the email they repeatedly gave out citing lack of call centre staff to deal with over the phone issues due to the pandemic. They were reserving calls for essential needs and not account queries, their own words.

As for the bill is correct, I have also already stated that they have billed for the full gas usage 0000 to current when I started on 0082 so no the bill is not correct in the slightest.

Payment wise, I have been building up a pot expecting it to be around £100 a month. The usage is actually £83 p/m on the best tariffs so payment is not a problem. The argument here is over whether the bill is £1150 as they claim or £926 as I calculate.

[Deleted User]

The normal procedure is that the developer works with the local DNO and a gas transporter to install meters. The development then sets up accounts in its name to cover such things as commissioning of a gas boiler and usage by workmen during the course of the build. My DNO is Scottish Power Energy Networks (SPEN) and my gas transporter is Fulcrum Pipelines. Once the meters etc are installed then the National Database is updated and the developer’s chosen supplier takes MPAN and MPRN responsibility with the developer as the named customer. At handover, the developer advises the purchaser of the chosen supplier; reads the meters etc. At this point, a cautious purchaser would ring the supplier with his/her details and meter readings; decide to remain with the supplier, or switch away. 

Sadly, things go wrong. Meters are often attributed to plots rather than postal addresses and nobody notices. The person doing the registration waits until the development is complete, or it gets lost in the noise. The customer then calls the supplier who has no sight of the MPAN or the MPRN on its systems. 

Confusion reigns until either the developer or the purchaser takes ownership of the problem. With my latest move, I was able to get a print out from the developer of the registrations made and the dates when this was done. It was a simple exercise to see that my property had been registered as No6 when we live at No14: No5 had been registered as No14 etc. This information was confirmed by ringing the two organisations suggested above. Even armed with this information, it took the supplier 6 months to get things resolved.

Gynx

Excellent bit of info, thanks Dolor. The gas meter being unregistered was listed as the reason my switch failed.

Eon naturally say that it is, but as you say its important to note when it became registered rather than the fact it is now .

Gynx

Interesting and somewhat odd update to this
The gas meter serial number on my bill doesnt match my actual meter serial.
The actual serial number doesnt exist on the database so theyve asked for photographic evidence of the meter.

Its only the third time ive had to go and look at the meter and for once not windy, opened the meter box door (outside) to find a slight smell of gas. Called the emergency number who arranged a fitter to visit the property. He then (very efficiently) confirmed that the gas meter had a leak of 3.4 LEL due to the outlet pipe not having a seal inside and instead been over-torqued to try and compensate.

As the meter was fitted only 11 months ago (And its a new build), do these things come under warranty for shoddy workmanship as im struggling to find any info on it.

Gynx

Update to outcome of this so it can be closed.

Went to ombudsman who found in our favour. Bill went from around 1200 to a shade under 700 after various reductions for multiple failings throughout the entire process.

Took a while but the ombudsman, fair play to them, done a good job.