TSB owner Sabadell considers bank's future as BBVA deal scrapped

Fingerbobs

Lightning360 said:

blue.peter said:

adamp87 said:

From this forum & the web TSB seems to be horrendous for service, always having It issues and branch closures. 

Branch closures certainly. But planned and published well in advance. I understand that they actually had more branches in the UK than HSBC a year or so ago.

TSB is not horrendous for service, though. I won't pretend that it's perfect, but what bank is? On the other hand, it's certainly not as bad, in my experience, as some here would have you believe. I've no complaint. As I've said on this forum before, I would much rather take TSB's service than RBS. The latter is my benchmark for awfulness.

I think service between different banks is more similar than people think. Some people will be with a bank for 20 years and have no issues but another might end up having issues within their first 10 minutes with that same bank. All banks will have issues as well as successes with their service.

I've never seen the point in league tables of banks based on customer service ratings from customers. Most people have one bank account with one bank, so how can they know if their bank is better or worse than any other to be able to rate it?

Lightning360

Fingerbobs said:

Lightning360 said:

blue.peter said:

adamp87 said:

From this forum & the web TSB seems to be horrendous for service, always having It issues and branch closures. 

Branch closures certainly. But planned and published well in advance. I understand that they actually had more branches in the UK than HSBC a year or so ago.

TSB is not horrendous for service, though. I won't pretend that it's perfect, but what bank is? On the other hand, it's certainly not as bad, in my experience, as some here would have you believe. I've no complaint. As I've said on this forum before, I would much rather take TSB's service than RBS. The latter is my benchmark for awfulness.

I think service between different banks is more similar than people think. Some people will be with a bank for 20 years and have no issues but another might end up having issues within their first 10 minutes with that same bank. All banks will have issues as well as successes with their service.

I've never seen the point in league tables of banks based on customer service ratings from customers. Most people have one bank account with one bank, so how can they know if their bank is better or worse than any other to be able to rate it?

I don't quite understand the point of them either. It is also heavily dependant on personal experience. I have seen people say really positive things about Starling's customer service but they were so bad with me I gave up opening an account with them.

adamp87

Lightning360 said:

Fingerbobs said:

Lightning360 said:

blue.peter said:

adamp87 said:

From this forum & the web TSB seems to be horrendous for service, always having It issues and branch closures. 

Branch closures certainly. But planned and published well in advance. I understand that they actually had more branches in the UK than HSBC a year or so ago.

TSB is not horrendous for service, though. I won't pretend that it's perfect, but what bank is? On the other hand, it's certainly not as bad, in my experience, as some here would have you believe. I've no complaint. As I've said on this forum before, I would much rather take TSB's service than RBS. The latter is my benchmark for awfulness.

I think service between different banks is more similar than people think. Some people will be with a bank for 20 years and have no issues but another might end up having issues within their first 10 minutes with that same bank. All banks will have issues as well as successes with their service.

I've never seen the point in league tables of banks based on customer service ratings from customers. Most people have one bank account with one bank, so how can they know if their bank is better or worse than any other to be able to rate it?

I don't quite understand the point of them either. It is also heavily dependant on personal experience. I have seen people say really positive things about Starling's customer service but they were so bad with me I gave up opening an account with them.

Got to say I’ve often looked at them when standing in the queue doing some retail banking and just sort of shrugged at them. 

It’s usually the same people at the top (think 1st Direct/Metro) and nothing seems to change on them so banks must not care to much either 

Rich2808

I wonder how much cash is going to flow out of TSB come Wednesday when the interest on their classic current account drops to zero? Can't think given recent events why you would stay with them given the alternatives!

jonesMUFCforever

Rich2808 said:

I wonder how much cash is going to flow out of TSB come Wednesday when the interest on their classic current account drops to zero? Can't think given recent events why you would stay with them given the alternatives!

It is a fact that all UK banks are awash with money. They don't have to fight for your money because of low interest rates.
So for TSB people withdrawing their money won't make an iota of difference to them. In fact their bottom line will improve as they no longer have to pay interest on the balances.

Gers

Rich2808 said:

I wonder how much cash is going to flow out of TSB come Wednesday when the interest on their classic current account drops to zero? Can't think given recent events why you would stay with them given the alternatives!

I'm keeping my accounts and using the money to drip feed into regular savers.  Once they are drained I can close them and only keep my main everday account.  All five have been really useful for a number of years, now they can gently decline before becoming redundant.