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Travelodge - great service
Snozzle
Posts: 138
Forumite
Booked 2 saver rooms for tomorrow night at a Travelodge, where at the time we were both on the same Tier and allowed to travel to. Fast forward a few weeks and the Travelodge location moved up a level and laws came in to stop us travelling into higher tiers unless essential.
Presumed would lose the money but e mailed and asked if possible for a refund / credit note or to change the date of stay. A lovely e mail back offering all 3!
Have accepted the refund which will allow me next week to rebook for the rescheduled show next November (the date is just outside their booking systems allowing to book up to 325 days in advance).
Thanks for great customer service Travelodge!
Presumed would lose the money but e mailed and asked if possible for a refund / credit note or to change the date of stay. A lovely e mail back offering all 3!
Have accepted the refund which will allow me next week to rebook for the rescheduled show next November (the date is just outside their booking systems allowing to book up to 325 days in advance).
Thanks for great customer service Travelodge!
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