Argos - horrific customer service

mac.d

AlexMac said:

... and got an immediate reply, at 8.30 the next day in the form of a phonecall from a charming lass in the head honcho's Customer Service Hit Squad... a new washer (NOT a Hotpoint!  A Bush - a British make with no recorded history of ignition) at a good price, deliverd free.

Great you got a new washing machine. But do be aware that Bush is Argos' own brand, and they are generally expensive for spare parts. A local independent washing machine repair guy I've used for years bemoans Bush washing machines as being the most likely to breakdown, the most likely not to out-last the expected spin-cycle life of the machine, and the most expensive spare parts for the cheaper end of the washing machine market. 

molerat

AlexMac said:

 ...... A Bush - a British make with no recorded history of ignition) at a good price, deliverd free.

Bush - a great British name only.  As mentioned above, Argos own brand and highly unlikely to be made in UK - most likely Turkey or even China.

Spank

molerat said:

AlexMac said:

 ...... A Bush - a British make with no recorded history of ignition) at a good price, deliverd free.

Bush - a great British name only.

When were they great (genuine question)? As a child of the 70's they were known as a cheap brand.

molerat

Spank said:

molerat said:

AlexMac said:

 ...... A Bush - a British make with no recorded history of ignition) at a good price, deliverd free.

Bush - a great British name only.

When were they great (genuine question)? As a child of the 70's they were known as a cheap brand.

1950s - 60s

mobileron

AlexMac said:

I'm coming late to this thread, but re. the OP's beef with Argos, I have had fantastic customer service expereince with them over the years, especially as regards their generous returns policy which I've only rarely had to use, but which hitherto has worked well...

...until recently, that is, when they seem to have been overwhelmed by volume of business, in that they no longer offer a Customer Service email contact, keep you waiting half an hour or more if you try phoning in, take days to respond to Facebook Messenger (and Social Media seems a bizarre way to correspond on grown up topics?) and really tricky "chat" with initial replies by a Bot rather than a human...

I had the serious problem of a 6-month old washing machine self-combusting due to an electrical fault which I now know to be common with some Whirlpool / Hotpoint models (memo to self- don't buy Hotpoint).  Scared the sheet out of the grand daughter who I'd bought it for (sheet and towels and other washload contents all spoiled by smoke from smouldering electrics)- but luckily didn't burn the house down!

Eventually got a refund after half an hour queing on the phone, then another half hour or so being batted between teams on their helpline.  I then decided that I needed a repalcement but didn't see why I should pay another delivery and installation fee.- Thought about it and rather than spending another few hours on the dog n bone, I emailed their CEO (from the wonderful ceomail website) ...

... and got an immediate reply, at 8.30 the next day in the form of a phonecall from a charming lass in the head honcho's Customer Service Hit Squad... a new washer (NOT a Hotpoint!  A Bush - a British make with no recorded history of ignition) at a good price, deliverd free.

Not something I'd do all the time- complaining to the CEO, but worth going nuclear on this occasion; and ARGO came up trumps!

Bush a British make,was 40 years ago when it was a tv set. Id guess its made in Turkey now.