Live chat misinformation Ryanair.

nilanteh

Retireby40 said:

Flight C was about £200 quid. While not cheap not expensive and that was for 2 people. I'll have the same issue with flight D as well which was another £200. I guess I pretty much have to take the hit because in all honestly it's not worth the hassle of small claims court nor worth the painstaking effort of trying to get in touch or any response from Ryanair.

I opened a complaint with them, sent them the transcripts they didnt even reply. Sent a generic email about if my flight was cancelled etc. Wasnt anything personal at all. Then via social media I've been ignored, asked for the details again, and despite sending the transcripts I got a reply saying "he didnt say he would refund you, he said he would refund you if it was cancelled". Which it didnt say and then i said could you highlight the area where he said that. He replied " i can no longer help you".

The service is horrendous. And while I always heard about it being bad in over probably 30 flights with them I've never had a problem. Guess I have to put it down to bad luck and look for another option in the future if possible. I paid with debit card too so no charge back.

With a debit card you can raise a chargeback within 120 days of the date you should have flown. What you can’t do is a section 75. That’s for credit cards

Retireby40

nilanteh said:

Retireby40 said:

Flight C was about £200 quid. While not cheap not expensive and that was for 2 people. I'll have the same issue with flight D as well which was another £200. I guess I pretty much have to take the hit because in all honestly it's not worth the hassle of small claims court nor worth the painstaking effort of trying to get in touch or any response from Ryanair.

I opened a complaint with them, sent them the transcripts they didnt even reply. Sent a generic email about if my flight was cancelled etc. Wasnt anything personal at all. Then via social media I've been ignored, asked for the details again, and despite sending the transcripts I got a reply saying "he didnt say he would refund you, he said he would refund you if it was cancelled". Which it didnt say and then i said could you highlight the area where he said that. He replied " i can no longer help you".

The service is horrendous. And while I always heard about it being bad in over probably 30 flights with them I've never had a problem. Guess I have to put it down to bad luck and look for another option in the future if possible. I paid with debit card too so no charge back.

With a debit card you can raise a chargeback within 120 days of the date you should have flown. What you can’t do is a section 75. That’s for credit cards

Unfortunately that time has passed. Probably the reason why my complaint was never dealt with. I lodged it 2 months ago and was pushed around with no answer.