First Direct - HSBC Memory

funkycredit

born_again said:

funkycredit said:

Not at all. They wouldn't have mentioned about their own data AND credit reference data if it wasn't pertinent. It's a bit like you ordering a bike and having an invoice with a bike plus the things you DIDN'T take (ie wider wheels, tyres etc). They'd only mention relevant info, not random unrelated info. 

Therefore I'm not adding anything up. I'm reading it as it's intended to be read - they've used their own data from +20 years ago and declined based on that. 

There's absolutely no disputing that. 

FD are very picky on new customers. So while you ay think "It's because I was a customer 20 years ago" It could just as easy be you do not meet the criteria for what they want from a customer.

You'd think so but I do fit the criteria. That's not being disputed. It was always the internal data as I'd said in post one. 

It's all good. I've established the reason now - so will just bin HSBC if they're annoyed over a few pence from 33 years ago. 🙈

gt94sss2

funkycredit said:

Thus my point was and is bang on from the start. I was refused 100% based on a historic 24p debt from 1987.

The fact you received this cheque/letter does not mean it's why you were rejected for a FD account now.
Instead, it supports HSBCs decision to retain old customer records so they can go back 33 years and pay compensation for historic events..

funkycredit

gt94sss2 said:

funkycredit said:

Thus my point was and is bang on from the start. I was refused 100% based on a historic 24p debt from 1987.

The fact you received this cheque/letter does not mean it's why you were rejected for a FD account now.
Instead, it supports HSBCs decision to retain old customer records so they can go back 33 years and pay compensation for historic events..

Nonsense. The 24p was paid. This is as a result of collections practices or something. 

Accept it. They said no based on internal data. It's the ONLY explanation. 

The thing is nobody here knows each other's situation. So stop presuming it's my not fitting their criteria when I've said several times I do. 

born_again

funkycredit said:

born_again said:

funkycredit said:

Not at all. They wouldn't have mentioned about their own data AND credit reference data if it wasn't pertinent. It's a bit like you ordering a bike and having an invoice with a bike plus the things you DIDN'T take (ie wider wheels, tyres etc). They'd only mention relevant info, not random unrelated info. 

Therefore I'm not adding anything up. I'm reading it as it's intended to be read - they've used their own data from +20 years ago and declined based on that. 

There's absolutely no disputing that. 

FD are very picky on new customers. So while you ay think "It's because I was a customer 20 years ago" It could just as easy be you do not meet the criteria for what they want from a customer.

You'd think so but I do fit the criteria. That's not being disputed. It was always the internal data as I'd said in post one. 

It's all good. I've established the reason now - so will just bin HSBC if they're annoyed over a few pence from 33 years ago. 🙈

Clearly NOT. (are you just guessing because you can pay the amount in each month?) If you did then they would have taken you on as a customer.

The only people that know the REAL reason for your decline are FD. 

Herbalus

funkycredit said:

gt94sss2 said:

funkycredit said:

Thus my point was and is bang on from the start. I was refused 100% based on a historic 24p debt from 1987.

The fact you received this cheque/letter does not mean it's why you were rejected for a FD account now.
Instead, it supports HSBCs decision to retain old customer records so they can go back 33 years and pay compensation for historic events..

Nonsense. The 24p was paid. This is as a result of collections practices or something. 

Accept it. They said no based on internal data. It's the ONLY explanation. 

The thing is nobody here knows each other's situation. So stop presuming it's my not fitting their criteria when I've said several times I do. 

But you don’t know what FD criteria are....

you know part of their criteria that they publish, but not what their while internal criteria are that they don’t publish.

eskbanker

funkycredit said:

Thus my point was and is bang on from the start. I was refused 100% based on a historic 24p debt from 1987 (was settled after about 3 months when I was informed). 

Positively Trumpian logic again - yesterday you were adamant that you were declined because you were previously a FD customer 20 years ago, but now, because you received a letter from HSBC, you've decided that the decline is definitely down to an entirely unrelated matter with them instead, and that these two different conclusions are somehow consistent and compatible!  If your brief 1987 debt was a big issue, why do you think you've already been able to open two other accounts with the HSBC group recently?

funkycredit said:

The thing is nobody here knows each other's situation. So stop presuming it's my not fitting their criteria when I've said several times I do. 

The only person presuming anything here is yourself - everyone else is correctly highlighting that there is no (visible) definitive root cause, based on what you've shared, and that there remain various possibilities, but just one person has an apparently unshakable belief that they know this root cause, despite changing tack on this since starting the thread....

block10

funkycredit said:

So it appears that FD go back 20+ years, in relation to their memory of keeping data. 

I closed my FD account before y2k and it was all paid / all good etc and just moved banks through choice. 

Now, when I apply I'm met with this email which pretty much tells me it's internal records they're relying on - not the CRA info. 

Oh well - least we know their memory is longer than most. 

I'm not overly bothered, just slightly curious what info they think they have so SAR will be sent today me thinks. With a clear instruction to cease processing my data. After 20 years there's no legal (or otherwise) reason for my data to be there. 

Anyway - thought I'd share as I've seen a few posts about HSBC / FD in this regard! 

No harm in requesting a SAR. But my read it slightly different. I believe they have reviewed the info in the credit report and whilst there is nothing adverse to reject you directly, its risk assessment based on your postcode, job sector, number of other open accounts you have, international links etc. means they dont want to onboard you as a new customer.

funkycredit

Forgot to update this. I wasn't declined after all. All a bit weird but I eventually received an opening letter / signature page which I returned and everything was opened. Not entirely sure why I got the sms that I did! 

funkycredit

Just to add. Logged in earlier and went to credit cards tab (via app) and it showed both cards so I selected the purchase (gold one) and after checking my income etc it showed a slider set at £0 but upto £20k. Not being sure if this was a pre-approval or not; I closed the app and logged in through the browser. 

Same process as above but this time the slider was set at £13000. So I guessed that was a pre-approved limit. Anyway clicked next and then it confirmed I'd got it at the advertised rate. No search was done - all seemed very "internal". 

Logged in ten minutes later via the app and the new credit card with limit of £13000 is there. 

So far, it's all looking pretty impressive. Only had to talk to them once to set up my password. 

jackjones01

You’ll have to let us know when you receive your debit card whether it’s visa or debit MasterCard 👍