Stood up by mechanic after unsuccessful fix and now being ignored.

DiddyDavies

fred246 said:

I've never seen a Dual Mass Flywheel that wasn't grey.

Not even on Youtube?

Jack_Cork

fred246 said:

I've never seen a Dual Mass Flywheel that wasn't grey.

Sorry Fred, its an industry term, I believe there is a you tube video that explains it to the layperson, I suggest you google it

born_again

OP's 1st thread in Consumer rights.
https://forums.moneysavingexpert.com/discussion/6215000/new-faulty-car-parts-supplied-who-pays-for-refit-labour#latest

KimJongUn88

rapidon said:

KimJongUn88 said:

Also, you've made a rod for your own by supplying your own parts.  When there's a problem with a part whether it be broken upon fitting or not the right one, it's down to you to sort it out at your own cost.  If you would have gone to a regular garage, they would have had to remedy the situation if the part was wrong or didn't work properly.

Up to me to sort out yes, but still if a parts company supplies a faulty part, I should in theory be entitled to labour refund from parts company as consequential damages, so in theory no financial loss to doing it this way. In fact if he had purchase the part on my behalf and fitted and it had gone wrong and then he had ignored me, I'd be in the same situation.

KimJongUn88 said:

Just goes to show that you can't trust mobil mechanics.

This is more to the point I think. Never again! I only did so because all garages had a delay, 

Spank said:

I can't see why he owes you money, he fitted the clutch (& more) and you paid him for that.

The issue is that I don't know if, as he says, the part is faulty or if, in fact, he messed up the fitment and that is why he is now burying his head in the sand. He only owes me money in the latter case. In the former case he owes me the report that the part is faulty, as promised. He also promised to refit and bill parts company, I didn't request that, it was his own suggestion. By not showing up he has left me carless for longer, causing further expense and preventing me from claiming from parts company.

I get that I have to take the car to another garage, I really came on here to look for advice on how to deal with him. He has left me high and dry and does have a company with a registered address I can peruse. I can't see it being fruitful but as a student with kids I could really do with giving it a shot because it's making a huge difference to our finances. Without even a faulty part report I lose big. 

S.23 of the act only applies if you go to a garage and they supply and fit a faulty part. In that case, they have to bear the cost of removing the faulty part and fitting the new part.

You’ve circumvented this by buying your own parts and are therefore not afforded such protection. 

Most people should know that if you buy faulty car parts, you’ll get a refund or replacement of the parts but nothing towards the labour.