Cheque from HSBC even though i have not been a customer for over 20 years

allentaylor

Today i have recieved a cheque from HSBC for £50 as they feel they got something wrong with there collections / recoveries team. I am a little confused as i have not been with HSBC for over 20 years, and never had any loans or credit cards, just a normal Bank account with them which was closed when i got divorced. When i had the account it was a joint account . I have moved several times since then.   But somehow they have sent a cheque in my name to my address. ?? Confused. I have never claimed any PPI from them.
There is also an additional letter saying i can cancel cheque and have it paid direct into my current bank account. which i dont want to do either...
I ahve tried ringing them, but die to covid, i cant get through to anyone.

Anyone have any suggestions. ?

jonesMUFCforever

Bank it move on - it's not going to be recalled for £50 even if they have made a mistake.
Could it be that the other joint account holder made the claim? As joint account holder you would be eligible of a share.

allentaylor

Not sure,   Im not sure she could make a claim, as when we got divorced she filed for bankruptcy, so all and any debts automatically transferred to my name  Including the £10,000 Loan she took out for our Halifax account.   But HSBC  there was no overdraft, or loans or CC....   Ill contact the bank tomorrow, as the letter is also referring to 3 separate account numbers. so i feel it could be a scam

dunstonh

Bankruptcy would mean your ex would not be entitled to anything.

ll contact the bank tomorrow, as the letter is also referring to 3 separate account numbers. so i feel it could be a scam

Almost certainly isn't.  Banks routinely review historic cases. Some because they find issues a long time down the road.  Some because they have an FCA visit and the FCA isn't happy with something and believe that activity has been happening over a period. It will instruct a review over that period. 

Mickey666

Out of the blue, I received a cheque for around £30 from NRAM for a Northern Rock mortgage I had fully paid off about 15 years ago.  The accompanying letter explained that they had been reviewing something or other and decided that they had not given me enough notice of some change in their T&C.  I can’t really remember the details or how they came up with the figure for the cheque and I certainly don’t remember being affected in any way by whatever it was they apparently got wrong.
My conclusion is that banks these days are so scared of being caught in yet another misspelling or compensation saga that they routinely review old accounts for their own insurance.  Perhaps I should have refused the cheque and spent the rest of my life campaigning for justice and compensation for the obvious wrong that was inflicted upon me, but on balance I just cashed the cheque and moved on.  

caeler

Bank error in your favour, collect £50.   

brettcta

Mickey666 said:

My conclusion is that banks these days are so scared of being caught in yet another misspelling or compensation saga that they routinely review old accounts for their own insurance.  Perhaps I should have refused the cheque and spent the rest of my life campaigning for justice and compensation for the obvious wrong that was inflicted upon me, but on balance I just cashed the cheque and moved on.  

Have you been misspelled by your bank? Call now to see if you’re due commensation 

Thrugelmir

Mickey666 said:

My conclusion is that banks these days are so scared of being caught in yet another misspelling or compensation saga that they routinely review old accounts for their own insurance.  

Regulators may have picked up on something.  By paying a notional goodwill gesture. Avoids time consuming individual complaints being investigated. 

We are a nation of complainers these days. Trouble is we all foot the bill. There's no free lunch. 

Mickey666

brettcta said:

Mickey666 said:

My conclusion is that banks these days are so scared of being caught in yet another misspelling or compensation saga that they routinely review old accounts for their own insurance.  Perhaps I should have refused the cheque and spent the rest of my life campaigning for justice and compensation for the obvious wrong that was inflicted upon me, but on balance I just cashed the cheque and moved on.  

Have you been misspelled by your bank? Call now to see if you’re due commensation 

Ha!  I blame the auto-correction on my iPad.  Clearly the only course of action is to sue Apple.  There must be millions of iPad owners similarly affected so I should be able to get a class-action going!  This time next year we'll all be millionaires

brettcta

Thread answered:

https://www.moneysavingexpert.com/news/2020/12/hsbc-borrowers-arrears-compensation-substandard-service/?_ga=2.199717166.1674083042.1607935020-1689081327.1556620298

ThriftyMister

caeler said:

Bank error in your favour, collect £50.   

Yep, quite. I had this from Nationwide earlier this year too, sent me a cheque for a credit card I had with them nearly ten years ago, apparently they neglected to make statements available online for a couple months or something like that? I never recall having a problem but they felt the need to apologise by way of £50 + nearly a decade interest, so I was quite happy to forgive whatever they felt they did wrong.