Eufy cameras

rockchick113

I bought one of those doorbell cameras, from a company called Eufy, they owned by AnkerDirect. The door bell is rubbish, but at the same time I also got 3 internal cameras, which I’ve unopened and trying to return, they have a 30 return policy which I’m well within, having rang them to sort returning, they told me to email the, they would send details of return address, which upon receipt of return I get my refund, when this morning I got the return address, In Canada, it will cost a fortune to send to Canada, let alone the time it will take for to get my refund. It certainly didn’t arrive from Canada, as it arrived next day delivery. Any help on this would be appreciated.

Neil_Jones

There's an 01604 number on https://www.eufylife.com/uk/contact - which connects to Northampton.  There's another address on the same page in Birmingham.  You might do better to make contact, explain the situation and ask if you can send it to the Birmingham address - looking on Google Maps it's a big office block, so it may only be admin but worth a shot.

dreamypuma

rockchick113 said:

I bought one of those doorbell cameras, from a company called Eufy, they owned by AnkerDirect. The door bell is rubbish, but at the same time I also got 3 internal cameras, which I’ve unopened and trying to return, they have a 30 return policy which I’m well within, having rang them to sort returning, they told me to email the, they would send details of return address, which upon receipt of return I get my refund, when this morning I got the return address, In Canada, it will cost a fortune to send to Canada, let alone the time it will take for to get my refund. It certainly didn’t arrive from Canada, as it arrived next day delivery. Any help on this would be appreciated.

As someone, who is looking to switch from Ring to Eufy, in what way is the doorbell "Rubbish" and which one do you have?

alanwsg

dreamypuma said:

As someone, who is looking to switch from Ring to Eufy, in what way is the doorbell "Rubbish" and which one do you have?

I'm interested to hear this as well...
I just bought a Eufy door bell (the battery one) as it was cheap and I'm quite pleased with it.
Two moans
- the doorbell mount is pretty flimsy, it'd be quite easy to rip it off the door.
- 120 days battery life? - they're 'aving a laugh! I reckon 30 days.
Good things
- excellent video quality
- No cloud storage plan needed, video is stored on a SD card in the 'Chime'.

rockchick113

I’m sorted on return of the camera now, after a lot of messing around I’ve now got a U.K. return address. 

rockchick113

we have the wired doorbell, as there was a plug socket near by, no just easier that way, and no messing with batteries running low. 

Our problem is lack of picking up anything at all, we get milk delivered everyday, so far it’s not picked up the milkman once, same with the postie. We don’t live on a road, so we don’t get passing traffic or people in general unless they coming to our house. So we’ve sent to to high settings, and still it’s not picking up. Then randomly it will pick me up locking the door, but not unlocking, 
yrs the camera is a fabulous picture but that were it ends for us, so far Eufy have no help for us on why.

dreamypuma said:

rockchick113 said:

I bought one of those doorbell cameras, from a company called Eufy, they owned by AnkerDirect. The door bell is rubbish, but at the same time I also got 3 internal cameras, which I’ve unopened and trying to return, they have a 30 return policy which I’m well within, having rang them to sort returning, they told me to email the, they would send details of return address, which upon receipt of return I get my refund, when this morning I got the return address, In Canada, it will cost a fortune to send to Canada, let alone the time it will take for to get my refund. It certainly didn’t arrive from Canada, as it arrived next day delivery. Any help on this would be appreciated.

As someone, who is looking to switch from Ring to Eufy, in what way is the doorbell "Rubbish" and which one do you have?

dreamypuma said:

rockchick113 said:

I bought one of those doorbell cameras, from a company called Eufy, they owned by AnkerDirect. The door bell is rubbish, but at the same time I also got 3 internal cameras, which I’ve unopened and trying to return, they have a 30 return policy which I’m well within, having rang them to sort returning, they told me to email the, they would send details of return address, which upon receipt of return I get my refund, when this morning I got the return address, In Canada, it will cost a fortune to send to Canada, let alone the time it will take for to get my refund. It certainly didn’t arrive from Canada, as it arrived next day delivery. Any help on this would be appreciated.

As someone, who is looking to switch from Ring to Eufy, in what way is the doorbell "Rubbish" and which one do you have?

dreamypuma

rockchick113 said:

we have the wired doorbell, as there was a plug socket near by, no just easier that way, and no messing with batteries running low. 

Our problem is lack of picking up anything at all, we get milk delivered everyday, so far it’s not picked up the milkman once, same with the postie. We don’t live on a road, so we don’t get passing traffic or people in general unless they coming to our house. So we’ve sent to to high settings, and still it’s not picking up. Then randomly it will pick me up locking the door, but not unlocking, 
yrs the camera is a fabulous picture but that were it ends for us, so far Eufy have no help for us on why.

dreamypuma said:

rockchick113 said:

I bought one of those doorbell cameras, from a company called Eufy, they owned by AnkerDirect. The door bell is rubbish, but at the same time I also got 3 internal cameras, which I’ve unopened and trying to return, they have a 30 return policy which I’m well within, having rang them to sort returning, they told me to email the, they would send details of return address, which upon receipt of return I get my refund, when this morning I got the return address, In Canada, it will cost a fortune to send to Canada, let alone the time it will take for to get my refund. It certainly didn’t arrive from Canada, as it arrived next day delivery. Any help on this would be appreciated.

As someone, who is looking to switch from Ring to Eufy, in what way is the doorbell "Rubbish" and which one do you have?

dreamypuma said:

rockchick113 said:

I bought one of those doorbell cameras, from a company called Eufy, they owned by AnkerDirect. The door bell is rubbish, but at the same time I also got 3 internal cameras, which I’ve unopened and trying to return, they have a 30 return policy which I’m well within, having rang them to sort returning, they told me to email the, they would send details of return address, which upon receipt of return I get my refund, when this morning I got the return address, In Canada, it will cost a fortune to send to Canada, let alone the time it will take for to get my refund. It certainly didn’t arrive from Canada, as it arrived next day delivery. Any help on this would be appreciated.

As someone, who is looking to switch from Ring to Eufy, in what way is the doorbell "Rubbish" and which one do you have?

We'll that's food for thought. I want to replace my Ring Doorbell 2 as, I'm fed up with the lack of Google Assistant compatibility. I also have Blink cameras which again don't work with Google. 

Eufy seem to offer a more joined up proposition, and generally have good product feedback. One concern of mine is lack of IFTT support. 

Arlo seems an obvious choice, for me, but I had issues with water ingress on their cameras.

dreamypuma

alanwsg said:

dreamypuma said:

As someone, who is looking to switch from Ring to Eufy, in what way is the doorbell "Rubbish" and which one do you have?

I'm interested to hear this as well...
I just bought a Eufy door bell (the battery one) as it was cheap and I'm quite pleased with it.
Two moans
- the doorbell mount is pretty flimsy, it'd be quite easy to rip it off the door.
- 120 days battery life? - they're 'aving a laugh! I reckon 30 days.
Good things
- excellent video quality
- No cloud storage plan needed, video is stored on a SD card in the 'Chime'.

The security of the bell itself is a concern. Never had issues with Ring as it's reasonably secured, albeit to a plastic bracket. The one time free replacement (for subscribers) puts my mind at ease.

fenwick458

what was wrong with the eufy doorbell? I have 2 and think they are brilliant.
only problem is the lack of security, anyone with a SIM card tool can just pop it off. and even if they didn't have the tool they could just be prised off. I'm hoping eufy or another company develops a secure mounting bracket for them soon, I have made a simple cover for mine using a 25mm plastic 2gang patress, but all it does is stop someone with a sim card tool removing it

rockchick113

fenwick458 said:

what was wrong with the eufy doorbell? I have 2 and think they are brilliant.
only problem is the lack of security, anyone with a SIM card tool can just pop it off. and even if they didn't have the tool they could just be prised off. I'm hoping eufy or another company develops a secure mounting bracket for them soon, I have made a simple cover for mine using a 25mm plastic 2gang patress, but all it does is stop someone with a sim card tool removing it

The door bell works fine, its got a good wifi signal and a great image quality , but it does not pick up everyone that comes to my door, we get milk delivered everyday and so far its never picked up the milk being delivered, even when the milks left right under the camera, also same with the post, its very intermittent with picking up anyone, we don't get anyone walking past out house as its on on a road, this is why we got the camera doorbell, we are out of the way and open to lets say folk who shouldn't be looking though our windows durning the day, we thought a camera door bell would pick them out, but so far nothing, oh dont get me wrong if the door bell rings it will message my phone, that works fine. its just the motion capture that seem to work ever now and again, it will catch me locking the door when i'm going out, but not when i come home.