Audi broke my car

caprikid1

I think you have 2 choices, Put up or Lawyer up ?
Sounds like they just didn't want to deal with you to be honest.
"This to me seemed very unproffesional  as surely should receive car back in same condition as it went to the garage as told them the fault and they are the audi experts."
So you send them a broken car and you expect it to be fixed for free because an existing fault got worse in their hands on a 10 year old car ?

NottinghamKnight

have you put in a formal, written complaint to the garage, I'd copy it to Audi UK as well.

ontheroad1970

If they are refusing to deal with the OP any more, I wonder how loud the shouting match was?

Herzlos

Is the damage to the front bumper that they popped out the blanking plate for the towing eye and didn't put it back on (and it isn't in the car somewhere), or is the bumper actually broken?

You took a broken car to them, they gave you a quote to fix, you declined and the car was returned to you. That seems pretty fair, did they charge you for the recovery?

(I suspect there's more to the story as garages rarely refused to deal with a customer again).

AdrianC

Herzlos said:

Is the damage to the front bumper that they popped out the blanking plate for the towing eye and didn't put it back on (and it isn't in the car somewhere), or is the bumper actually broken?

The blanking cover is a tiny thing, deliberately designed to be as visually unobtrusive as possible. That means it can be very difficult to persuade it to come out, especially if it's not been moved for years and there's a layer of muck over the back of it.

This image is from an eBay listing for new covers for B8 A4s like the OP's...

Supersonos

fred246 said:

Well if you have done the job yourself you will know it has been done properly. It's normal to have your car damaged when it goes to a garage. You should have learned a valuable lesson. If you want a job done properly DO IT YOURSELF.

Exactly.  This is something we all need to learn.  

I'm giving myself heart bypass surgery tomorrow.  I know surgeons have years of training and experience but, as fred says, the only way to get the job done properly is to do it myself.

Wish me luck.

fred246

Heart surgery is actually a good example. The garage industry has no regulation whatsoever. No qualifications needed to work on a car. Heart surgery is so regulated the whole world almost knows the result of every operation. The surgeons are under intolerable pressure. Everything they do is watched. A few clicks and you will be able to find your surgeons results. Published to the world.

ontheroad1970

whoosh!!!!

Herzlos

fred246 said:

Heart surgery is actually a good example. The garage industry has no regulation whatsoever. No qualifications needed to work on a car. Heart surgery is so regulated the whole world almost knows the result of every operation. The surgeons are under intolerable pressure. Everything they do is watched. A few clicks and you will be able to find your surgeons results. Published to the world.

Most garages will be happy to show you their accreditations.

Why are you so offended by the idea of having professionals do a professional job?

Anyone could, given enough time and money, perform an engine swap on their driveway, but it's a pretty safe bet that a garage will do a better job much faster (and probably cheaper).

oldagetraveller1

Lots of DIY heart surgery videos on Youtube, most useful too.