Refund after training

Were_Doomed

I'm reading it as the client has said it hasn't worked.

born_again

Were_Doomed said:

I'm reading it as the client has said it hasn't worked.

Confusing posts...
Took me a good few reads to think it's the student & not the person having the work done that is saying "I want my money back"

Maybe student is realising that now is not a good time to start anything such as beauty treatments.

Fabwitch

Yes I’m the trainer and trained my student in the procedure. The model she chose for the treatment on the training day is the client of the student. 

The student had full training, training kit to carry out four treatment plus manuals and all other documents. I fulfilled my part completely. But she’s saying in her opinion it hasn’t work despite knowing the treatment continues to get better over four weeks. Personally I feel as the treatment takes 90 minutes she realises she’s not going to make as much money as doing a 10 minute botox treatment and making excuses to get a refund

Were_Doomed

Ah ... so it is the student claiming against you.

Fabwitch

Yes the student wants a refund as she doesn’t think the product used works. I provided the training for the product. She purchased the product from someone else. So I fulfilled my part, provided her with full practical training plus the manuals and all other documents. 

She said she has to refund her client as she is not happy with the treatment. This is separate issue, as far as I’m concerned client paid model price for treatment which you could clearly see a difference afterwards.  It seams they both wanted 10 years looking younger. This was not ever said and the student put this on her advertising for clients at model price. 

Product lifts, tightens, brightens, nourishes, decreases fine lines and wrinkles. That’s all product information says .

Were_Doomed

If you didn't even supply the product then tell the student to go do-one .. any claim she has (gross assumption) is against the seller of the product. (And let your business network know about her actions - she's not exactly helping herself foster good business relationships; something she'd need if she wanted to progress in this market sector).

Spank

How was she as a student? You trained her to a standard which got her certified (I'm guessing) but was she good enough to pass or was she actually good?

It doesn't matter really you don't owe her anything, but I'm wondering if she's out of her depth, just bought crap that doesn't work or realises she can't make a living from it atm?

Fabwitch

The student had good results on the day both her and model client were happy. It was they next morning they decided they were not happy even though there is clear differences before and after photos

Spank

Definitely trying it on, either ignore them completely or write a letter (or email) explaining that they have been professionally trained & you are not going to talk to them again & if they wish to take things further sue you.