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Refund being refused
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tombleson
Posts: 3 Newbie

**EXTERNAL**
Our son had weekly drum lessons with a local music school (Dorridge Music School/DMS). The invitation to the lesson were issued by his school although the lessons and payment were arranged directly with the music centre.
Prior to commencing lessons at the start of the academic year we had to pay by 3 termly instalments (post-dated cheques) to cover the extent of all the lessons through the year
Due to COVID the lessons stopped but the DMS are refusing to refund our money for the lessons we haven’t had (over £100), they will only offer us lessons face to face or online.
Our son is no longer able to commit to this lesson as he has moved schools in September which finishes later and also has lost interest and no longer wants to learn the drums.
Does anyone have any advice on what we can do next?
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Comments
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What do the terms say?1
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It depends what the T&Cs say - if you just paid for X number of lessons with no set dates, then they're willing to provide this. Your son being in a different location isn't their concern.
If it specifies lessons are to be taken on certain dates, you're in with a better chance.
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I signed no T&C's or contract when signing up for the lessons.0
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tombleson said:I signed no T&C's or contract when signing up for the lessons.1
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If every music school had to refund parents who'd paid in advance for classes, only for their children to later on lose interest....There would not be many music schools left!1
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MattMattMattUK said:tombleson said:I signed no T&C's or contract when signing up for the lessons.
And if the contract was formed at a distance or off-premises, then it needs to be provided on a durable medium. Email is durable but websites (or links to websites sent by email) are not.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
What lessons did your son not get ?
Online lessons were available from April .0 -
sheramber said:What lessons did your son not get ?
Online lessons were available from April .
However it does depend what the T&C's said about performance of the contract and whether it was tied to a specific period or simply a running account balance. Although if it was a running account balance and not tied to a specific period, there should be nothing stopping the OP requesting it be repaid. No different to being in credit with a utility supplier after switching.
If it was tied to a specific period then OP would be entitled to a refund if the supplier was the one who was unable to perform their side of the agreement during the specified period. If the OP was the one who cancelled then it gets trickier.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0
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