Can't change suppliers because I don't have a domestic meter. What!?

revrickyb

We had a PAYG meter. We signed up with OVO a few years ago because their new smart meters allowed us to top up via an app and we only had to pay once for credit to both gas and electricity. That's smart we thought (little technology joke there). However, OVO changed to Boost and now they want to revert to paying for gas and electricity separately. We'll move, we thought, and maybe go for a regular credit meter. Now the problem.
When I tried having a look on Uswitch I got the message "We are unable to switch non-domestic meters, please contact our business energy partners on....". Err... What!!?
Anyone had a similar problem and what should I do?
Regards
Rick

A_Lert

Is it a business premises? If not, was it recently?

Have you tried any other comparison sites to see if they have the same issue?

[Deleted User]

 Dealt with this a couple of times whilst volunteering in CAB with water and gas. Client tried and failed to sort it and took me lots of debate to convince them the clients property was not commercial. But was sorted in the end. 
 Find your nearest CAB and email them, they probably are not working face to face. Scan your energy and council tax bill showing domestic use and send them to them. 

spiro

If you have a domestic smart meter it is possible your currently supplier has moved your elec MPAN onto half-hourly settlement, some other suppliers may think that you are a business because of that. In the next few years all customers will be moved HH settlement as it makes it better formthe industry to balance supply and demand. The S number on your bill will indicate if that is the case.

stewie_griffin

For all customers to be moved on to HH settlement would surely require all homes to have a Smart meter and to be opted in to HH reads. Both of these are currently optional. I agree that in the OPs case OVO will have changed the profile class to 00 as they went through a phase of doing this when installing Smart meters.

spiro

stewie_griffin said:

For all customers to be moved on to HH settlement would surely require all homes to have a Smart meter and to be opted in to HH reads. Both of these are currently optional. I agree that in the OPs case OVO will have changed the profile class to 00 as they went through a phase of doing this when installing Smart meters.

The answer your points:
There is no Profile 00 only 01 to 08.
HH Settlement will not require all homes to have a smart meter, they are setting up a process for dumb meters.
Not seen the rules about customer who currently don't have HH reading, but they could distinguish between billing and settlement.

Talldave

There is a profile 00. But anyway, having had the "commercial" meter blocked switch problem myself, you have to get the database fixed by your current supplier.  This is assuming that it is a problem in the meter database and not just a Uswitch error. Try other sites and nearby addresses to confirm.