Issue with Bulb

MrM1979

I moved in 1st September 2017 then transferred to Bulb starting 9th October 2018.
The previous energy company adjusted a reading after a request from Bulb which resulted in me having a bill off them for about £370 which was paid but has not seen Bulb change their readings. Bulb asked them to adjust more but they refused due to lack of evidence from Bulb. 

Petriix

Your end reading with one supplier absolutely must match the start reading for the next. If Bulb won't agree to use the same reading as the previous supplier then there is an industry process for raising a dispute. Can you please provide the reading that your previous supplier used and the reading that Bulb used? It should be fairly straightforward to resolve based on that information.

welshmoneylover

I fail to understand why people don’t take 2 minutes to record your own meter reading! It saves a load of hassle 

MrM1979

welshmoneylover said:

I fail to understand why people don’t take 2 minutes to record your own meter reading! It saves a load of hassle 

I offered and was told I did not need to. Obviously in the future I will do when changing again. Since Jan 2019 I have provided regular readings, only for Bulb to delete them off my account. 

tim_p

Have you kept these readings in a spreadsheet or an app?  

MrM1979

tim_p said:

Have you kept these readings in a spreadsheet or an app?  

I have some on old bulb bills I downloaded before they changed them, some screenshotted on my online bulb account, others written down.