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Eon debt repayment fault
Hi all, hope this is in the right section.
I have a gas account with Eon and was in debt with them in March 2017 for £980, a payment plan was setup for £5 per week to be taken from the pre-payment meter. I received correspondence to say that as of October 2020, the meter will be setup for £5 per week and the balance is £776!! I also topped up the meter with £15 over 2 days and it has taken two debt payments of £5 each.
I contacted Eon via live chat to explain and ask whatvwas happening. I was astonished to find out that there was a fault with the meter/card and it wasnt taking the £5 per week repayment for the past 3 years or so, to which they failed to tell me until now! I asked why the balance was £776 as I was aware £5 was being taken for the past 3 years, to no explanation was given and only answered my other questions regarding the recent topups.
My question is should they have reduced the balance in accordance with what I would have paid over the past 3years seeing as it wasnt my fault but theirs? I think the balance should be up to now £280 or so.
Thanks in advance.
I have a gas account with Eon and was in debt with them in March 2017 for £980, a payment plan was setup for £5 per week to be taken from the pre-payment meter. I received correspondence to say that as of October 2020, the meter will be setup for £5 per week and the balance is £776!! I also topped up the meter with £15 over 2 days and it has taken two debt payments of £5 each.
I contacted Eon via live chat to explain and ask whatvwas happening. I was astonished to find out that there was a fault with the meter/card and it wasnt taking the £5 per week repayment for the past 3 years or so, to which they failed to tell me until now! I asked why the balance was £776 as I was aware £5 was being taken for the past 3 years, to no explanation was given and only answered my other questions regarding the recent topups.
My question is should they have reduced the balance in accordance with what I would have paid over the past 3years seeing as it wasnt my fault but theirs? I think the balance should be up to now £280 or so.
Thanks in advance.
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Comments
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No the debt is owed .
ask them to start taking the payments ASAP or even increase from£5 if you can afford it to get out of debt.
the original debt sounds quite high, how long was you not paying anything or enough for your gas?Are you on benefits have a look at the warm home discount to see if you can get any helpBe happy, it's the greatest wealth
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