Seller not refunding

Help1234

I have proof of delivery but not proof that the item was not as described.

mattyprice4004

How long since your message has it been?
Bear in mind a lot of people have stuff going on right now - I had a buyer angry that I hadn't replied by 4PM when they sent a message at 10AM. Thoroughly unreasonable, I'd only worry if it's been a couple of days.

Spank

mattyprice4004 said:

How long since your message has it been?
Bear in mind a lot of people have stuff going on right now - I had a buyer angry that I hadn't replied by 4PM when they sent a message at 10AM. Thoroughly unreasonable, I'd only worry if it's been a couple of days.

That's nothing I've seen screenshots of text messages when people wig out that they haven't been replied to at 3 am

theonlywayisup

Help1234 said:

I have proof of delivery but not proof that the item was not as described.

I thought you had posted the proof of delivery to the seller?

You could try a paypal claim if you do have online trackable proof that the item has been delivered.  It may not work, but I have done it with this method when a return when wrong.  I did manage to speak with an agent.  My scenario was; faulty item, bonafide company, tracked return, radio silence.  I got a full refund.

Open a SNAD claim.  Explain the item was not the same as the photo (or whatever the differences were).  Take screenshots of your conversation with the seller and them telling you to return it and add these to the case.  Explain you returned it without a case as the seller was cooperating.  Add your proof of delivery and a screenshot of any conversation where the seller says they will refund.
If you are able then to ring Paypal that would help, alternatively (as I know it is difficult to get them at the moment).  Escalate as soon as you can.