Balance transfer from MBNA to Natwest gone wrong

leew

Stress which i could do without.
Here goes.
I balance transferred £1500 from my MBNA card as the 0% was up to my Natwest card.
I entered the details from my MBNA card that's in my wallet which is valid for the transfer HOWEVER i noticed the last 4 numbers are different when i log in online, card is ******9445 but my details online are ending ******7352

Any ideas? no idea what's going on here   

Thanks.

jonesMUFCforever

I do remember from way back that MBNA had strange card numbers and accounts.
If it is not a new renewal card that perhaps you have not yet received then contact them.
If you have quoted to NatWest the 16 digit card number correctly I am sure it will go through.

leew

jonesMUFCforever said:

I do remember from way back that MBNA had strange card numbers and accounts.
If it is not a new renewal card that perhaps you have not yet received then contact them.
If you have quoted to NatWest the 16 digit card number correctly I am sure it will go through.

That's the thing, I put in the MBNA card number that's in my wallet however that isn't the same number as the online account.

I did have a old Nuba account which was basically MBNA and am wondering if that's the issue however that was payed off before I think MBNA ceased Nuba. 

jonesMUFCforever

Contact them and see - they should be able to sort this for you.

born_again

One is the account number & the other is your card number. 
Usually you quote the card no for balance transfers.

CRISPIANNE3

leew said:

Stress which i could do without.
Here goes.
I balance transferred £1500 from my MBNA card as the 0% was up to my Natwest card.
I entered the details from my MBNA card that's in my wallet which is valid for the transfer HOWEVER i noticed the last 4 numbers are different when i log in online, card is ******9445 but my details online are ending ******7352

Any ideas? no idea what's going on here   

Thanks.

I'm confident there will be no issues. For some unknown reason the numbers vary to the physical card. A kind lady in customer service went to great lengths to explain this to me. 

leew

Update,

I've been onto mbna and they informed i have 2 accounts! which is news to me!! only one shows up when logging in online and the card in my wallet should match which it doesnt, all very odd.

They said they will send to money back to my original other providers card but my issue now is will i be charged another balance transfer fee when i re do  it?

[Deleted User]

Yes.  Ask if they will refund the first.

You may get lucky.

leew

Deleted_User said:

Yes.  Ask if they will refund the first.

You may get lucky.

Sorry what do you mean by this?

Would i be better talking to Natwest who i completed the transfer/charged me the BT fee with? or could i even now pay off the correct card with the card that is now in credit?

leew

Ok hopefully resolved without incurring any more fees.

MBNA have said they will transfer the amount to my bank account directly and because its in credit no fees are payable, happy enough with that.