Compensation for TUI ‘re-scheduled’ return flight one week earlier?

epm-84

Thrugelmir said:

epm-84 said:

bagand96 said:

You can also argue for EC261 compensation when you get back, they will undoubtedly claim exceptional circumstances under C-19 so that might be a fight.

It's difficult for them to argue the cancellation is solely down to circumstances outside of their control when they are flying during one week of 'lockdown 2.0' but not another.

Where does the flight originate from?  Might not be the UK. 

Read the original post.

Thrugelmir

epm-84 said:

Thrugelmir said:

epm-84 said:

bagand96 said:

You can also argue for EC261 compensation when you get back, they will undoubtedly claim exceptional circumstances under C-19 so that might be a fight.

It's difficult for them to argue the cancellation is solely down to circumstances outside of their control when they are flying during one week of 'lockdown 2.0' but not another.

Where does the flight originate from?  Might not be the UK. 

Read the original post.

My question still stands. This is a flight from not to. 

epm-84

Thrugelmir said:

epm-84 said:

Thrugelmir said:

epm-84 said:

bagand96 said:

You can also argue for EC261 compensation when you get back, they will undoubtedly claim exceptional circumstances under C-19 so that might be a fight.

It's difficult for them to argue the cancellation is solely down to circumstances outside of their control when they are flying during one week of 'lockdown 2.0' but not another.

Where does the flight originate from?  Might not be the UK. 

Read the original post.

My question still stands. This is a flight from not to. 

The original poster has mentioned it's their flight home from Tenerife to England twice in this thread (it was very strongly implied in the original post and 100% confirmed in their second  post.) Your question only still stands if you are admitting that you don't know which countries form the UK!

Thrugelmir

epm-84 said:

Thrugelmir said:

epm-84 said:

Thrugelmir said:

epm-84 said:

bagand96 said:

You can also argue for EC261 compensation when you get back, they will undoubtedly claim exceptional circumstances under C-19 so that might be a fight.

It's difficult for them to argue the cancellation is solely down to circumstances outside of their control when they are flying during one week of 'lockdown 2.0' but not another.

Where does the flight originate from?  Might not be the UK. 

Read the original post.

My question still stands. This is a flight from not to. 

The original poster has mentioned it's their flight home from Tenerife to England twice in this thread (it was very strongly implied in the original post and 100% confirmed in their second  post.) Your question only still stands if you are admitting that you don't know which countries form the UK!

My point concerns how short haul airlines in Europe schedule their flights to maximise the time both the aircraft and crew spends working every day. Which often results in triangular or quadrangular routes. That start and finish from a home base somewhere in Europe.  

epm-84

Thrugelmir said:

epm-84 said:

Thrugelmir said:

epm-84 said:

Thrugelmir said:

epm-84 said:

bagand96 said:

You can also argue for EC261 compensation when you get back, they will undoubtedly claim exceptional circumstances under C-19 so that might be a fight.

It's difficult for them to argue the cancellation is solely down to circumstances outside of their control when they are flying during one week of 'lockdown 2.0' but not another.

Where does the flight originate from?  Might not be the UK. 

Read the original post.

My question still stands. This is a flight from not to. 

The original poster has mentioned it's their flight home from Tenerife to England twice in this thread (it was very strongly implied in the original post and 100% confirmed in their second  post.) Your question only still stands if you are admitting that you don't know which countries form the UK!

My point concerns how short haul airlines in Europe schedule their flights to maximise the time both the aircraft and crew spends working every day. Which often results in triangular or quadrangular routes. That start and finish from a home base somewhere in Europe.  

If that's what you meant, it wasn't what you typed earlier.  You clearly stated you didn't know where the flight originated from, what you actually meant is you didn't know which airport the plane and crew are based at.  A plane and crew operate multiple flights in the same day.

Because of the way TUI is structured and where it's aircraft are registered, the UK to Tenerife flights never inter-work with flights from other countries to and from Tenerife.  

So given the length of flights between the UK and the Canaries are too short to be a full day's work but a return working will be a full day's work for the crew, we can be 100% certain that a Manchester*-Tenerife flight will be operated by the same crew and plane as the return Tenerife-Manchester* flight.  The crew will then have to finish on arrival back in Manchester because of the number of hours they've worked and given TUI don't do any short domestic flights and another flight to Europe would mean they'd worked too many hours.

So in conclusion, even the question you meant to ask (which you didn't originally) is irrelevant.  It's completely a commercial decision by TUI not to send an empty plane out to Tenerife to bring people back home.  It just seems you're in a very bad mood today and want to kick up a fuss for no reason.

* Manchester can be substituted for Bristol, East Midlands, Gatwick or any other UK airport.

silvercar

You reject TUI offer to come back on 17th. Tell them you can accept any date from 24th onwards. My understanding of the rules is that TUI then have a choice, they can either book you on a return flight with another airline or fly you home on the next TUI flight that they have available. Under the EU rules they have a duty of care to pay your reasonable  accommodation and food costs from 24th until they can fly you home. They don’t have to pay compensation as there is a pandemic. They don’t have to put you on a direct flight, they could route you via Madrid for example.
keep receipts as you will need to claim the costs back from them, you may even need to go to court to force the issue.

Thrugelmir

epm-84 said:

Thrugelmir said:

epm-84 said:

Thrugelmir said:

epm-84 said:

Thrugelmir said:

epm-84 said:

bagand96 said:

You can also argue for EC261 compensation when you get back, they will undoubtedly claim exceptional circumstances under C-19 so that might be a fight.

It's difficult for them to argue the cancellation is solely down to circumstances outside of their control when they are flying during one week of 'lockdown 2.0' but not another.

Where does the flight originate from?  Might not be the UK. 

Read the original post.

My question still stands. This is a flight from not to. 

The original poster has mentioned it's their flight home from Tenerife to England twice in this thread (it was very strongly implied in the original post and 100% confirmed in their second  post.) Your question only still stands if you are admitting that you don't know which countries form the UK!

My point concerns how short haul airlines in Europe schedule their flights to maximise the time both the aircraft and crew spends working every day. Which often results in triangular or quadrangular routes. That start and finish from a home base somewhere in Europe.  

If that's what you meant, it wasn't what you typed earlier.  You clearly stated you didn't know where the flight originated from, what you actually meant is you didn't know which airport the plane and crew are based at.  A plane and crew operate multiple flights in the same day.

Because of the way TUI is structured and where it's aircraft are registered, the UK to Tenerife flights never inter-work with flights from other countries to and from Tenerife.  

So given the length of flights between the UK and the Canaries are too short to be a full day's work but a return working will be a full day's work for the crew, we can be 100% certain that a Manchester*-Tenerife flight will be operated by the same crew and plane as the return Tenerife-Manchester* flight.  The crew will then have to finish on arrival back in Manchester because of the number of hours they've worked and given TUI don't do any short domestic flights and another flight to Europe would mean they'd worked too many hours.

So in conclusion, even the question you meant to ask (which you didn't originally) is irrelevant.  It's completely a commercial decision by TUI not to send an empty plane out to Tenerife to bring people back home.  It just seems you're in a very bad mood today and want to kick up a fuss for no reason.

* Manchester can be substituted for Bristol, East Midlands, Gatwick or any other UK airport.

Are you intentionally obtuse?  

bagand96

epm-84 said:

bagand96 said:

You can also argue for EC261 compensation when you get back, they will undoubtedly claim exceptional circumstances under C-19 so that might be a fight.

It's difficult for them to argue the cancellation is solely down to circumstances outside of their control when they are flying during one week of 'lockdown 2.0' but not another.

Although TUI sell flight only, their flight schedule is primarily dictated by the package holiday side of the business. 

If they are flying TFS-England on 17/11 then that's likely to repatriate people who were flown out before Lockdown 2 started (i.e a 2 week holiday starting on 3/11)

They stopped outbound packages from England from 5/11, hence there's no package customers to return from 19/11 onwards.

Depending on what TUI say, it may take ADR or even a judge to decide on whether that is due to Covid-19 as an exceptional circumstance, or just a business decision on the part of TUI. 

Dirose09

epm-84 said:

bagand96 said:

You can also argue for EC261 compensation when you get back, they will undoubtedly claim exceptional circumstances under C-19 so that might be a fight.

It's difficult for them to argue the cancellation is solely down to circumstances outside of their control when they are flying during one week of 'lockdown 2.0' but not another.

They actually said the flight was rescheduled due to operational circumstances so I think we’ll be ok

Blackbeard_of_Perranporth

Enjoy your holiday. Just remember others that can’t at the moment go on holiday.
https://www.granthamjournal.co.uk/news/critical-incident-declared-at-lincolnshire-hospitals-9130021/