PayPal refund - seller is charging back fees to me?

GC20

Just for clarification: I am not a business, I ordered some type of KN95 masks as a private customer for personal use. Thank you everybody for your input!

theonlywayisup

the_lunatic_is_in_my_head said:

theonlywayisup said:

the_lunatic_is_in_my_head said:

That doesn't look a consumer site, from a quick search on masks it looks like they start at £50 and go up and up.

If the OP purchased for business purposes the site can retain the fees. 

If the op paid by Paypal and the items haven't been delivered they are entitled to a full refund.  

If they are a consumer then yes of course, if they are a business and the terms say otherwise then they wouldn't be.

Thanks Diddy, searching face masks brings up some very specialist stuff. Again I agree a consumer is entitled to a full refund.   

It is irrelevant if they are consumer or not.  Paypal t&c are simple.  The item must have proof of delivery via online trackable means.  There are no fees to be paid.  An INR is a return of the payment to the buyer in full.  

theonlywayisup

GC20 said:

Just for clarification: I am not a business, I ordered some type of KN95 masks as a private customer for personal use. Thank you everybody for your input!

It doesn't matter if you are a business or whatever reason you purchased for.  You paid by Paypal.  They are the only T&C you need to worry about to get your refund, in full.  

the_lunatic_is_in_my_head

theonlywayisup said:

the_lunatic_is_in_my_head said:

theonlywayisup said:

the_lunatic_is_in_my_head said:

That doesn't look a consumer site, from a quick search on masks it looks like they start at £50 and go up and up.

If the OP purchased for business purposes the site can retain the fees. 

If the op paid by Paypal and the items haven't been delivered they are entitled to a full refund.  

If they are a consumer then yes of course, if they are a business and the terms say otherwise then they wouldn't be.

Thanks Diddy, searching face masks brings up some very specialist stuff. Again I agree a consumer is entitled to a full refund.   

It is irrelevant if they are consumer or not.  Paypal t&c are simple.  The item must have proof of delivery via online trackable means.  There are no fees to be paid.  An INR is a return of the payment to the buyer in full.  

If as a business you have agreed to potential prolonged delivery and admin fees if you cancel but then seek to avoid those fees like everything else the other party has the option to recover those costs. 

There is pretty much zero protection for business to business (other than things like liability for death and serious injury).

A search for face masks brought up equipment that clearly typically wouldn't be used by a consumer hence the mention. It's a moot point now as OP has confirmed they are a consumer.

DiddyDavies

the_lunatic_is_in_my_head said:

If as a business you have agreed to potential prolonged delivery and admin fees if you cancel but then seek to avoid those fees like everything else the other party has the option to recover those costs. 

That might well be true if the customer cancels but in this case, even if the OP was acting in a business capacity (which we now know they weren't), it was the supplying company that cancelled the order and I would be very surprised to find any business to business contract that stipulates that the customer must pay any fees should the supplier cancel the contract.

the_lunatic_is_in_my_head

I think keeping the fees is a poor term and a poor way to do business but it wouldn't surprise me. 

GC20

Update:
The company has come back to me and said: 
I can fully understand your situation with this, unfortunately this isn’t anything we do on our side, we refund the full amount back to you which we received originally, it is Paypal that takes the fee therefore it is down to Paypal to issue this fee back to you.

You can raise a dispute with Paypal and they should reimburse the fees for you direct.

I am sorry I can’t be anymore help however the fees are something we can’t get involved in

Since then tried to open a case with Paypal and they said:
We're unable to file a case on this transaction.

Since this is money you've received, you'll need to contact the sender directly to resolve your issue.

GC20

Update 2:
I finally got through to Paypal Customer Services on the phone and they have issued me with a voucher. I never got the bottom of whether PayPal took out any fees or not, or if the company had not issued the full sum in the first place, but I will settle with the voucher...

theonlywayisup

the_lunatic_is_in_my_head said:

theonlywayisup said:

the_lunatic_is_in_my_head said:

theonlywayisup said:

the_lunatic_is_in_my_head said:

That doesn't look a consumer site, from a quick search on masks it looks like they start at £50 and go up and up.

If the OP purchased for business purposes the site can retain the fees. 

If the op paid by Paypal and the items haven't been delivered they are entitled to a full refund.  

If they are a consumer then yes of course, if they are a business and the terms say otherwise then they wouldn't be.

Thanks Diddy, searching face masks brings up some very specialist stuff. Again I agree a consumer is entitled to a full refund.   

It is irrelevant if they are consumer or not.  Paypal t&c are simple.  The item must have proof of delivery via online trackable means.  There are no fees to be paid.  An INR is a return of the payment to the buyer in full.  

If as a business you have agreed to potential prolonged delivery and admin fees if you cancel but then seek to avoid those fees like everything else the other party has the option to recover those costs. 

There is pretty much zero protection for business to business (other than things like liability for death and serious injury).

A search for face masks brought up equipment that clearly typically wouldn't be used by a consumer hence the mention. It's a moot point now as OP has confirmed they are a consumer.

lunatic I am not sure why you aren't seeing the wood for the trees.  You normally do.

This was a Paypal transaction, pure and simple.  Doesn't matter who or what was business or private.  That is immaterial.  This is a simple INR.  Nothing more.  Why complicate matters.  There is no point of law/legislation needed here as the buyer (regardless of status) is protected (and protected fully).