Mobile phone supplier now says I will be charged for the repair

w00519773

I have a fault with my mobile phone so I arranged with the supplier to fix it.
On the original call I was informed that it was covered under warranty so there would be no charge, however I would have to provide proof of purchase.  I had to contact the supplier to request proof of purchase.  The first receipt I sent was rejected because there was no IMEI number.  The second proof of purchase contained the IMEI number and was accepted.  I spent a few 2-3 trying to get this information in total e.g. waiting on hold etc.
The mobile phone was arranged to be collected yesterday, however DPD turned up on Thursday and I had to turn them away because I was not expecting them and therefore had no backed up the phone nor factory reset it.  I offered to backup the phone and factory reset it there and then, however the DPD driver did not have 5-10 minutes to wait.  He agreed to come back the next day, however did not.
I contacted the supplier yesterday evening to rearrange the collection and the chap I spoke to now says that the warranty expired last year and I will have to pay for it.
I am a little aggrieved by this as I was originally told it was covered under warranty and had to provide proof of purchase.  Is there anything I can do here or should I just accept that people make mistakes and we are in very difficult times at the moment.

JJ_Egan

If you had given them the receipt with the IMEI number they would have then known it was out of warranty .

Warranty is not your Consumer Rights and depending upon the fault that may be the way to proceed against the vendor .

macman

So, what date did you purchase it, and what phone is it? AFAIK, Samsung are the only manufacturer who offer a 24m UK warranty?
Unless you are seeking a retailer repair, in which case only JL offer 24m.
If it expired 'last year', then it must be at least 1 months out of warranty.