HSBC Current Account Application - How long should it reasonably take?

Alex9384

 I asked HSBC about their account opening process and this is what they replied:

Hello, xxx.
Account opening process has seen many improvements, specifically around reducing the SLA (service-level agreement) on creating a Telephone Security Pack which is essential for telephone access and registering for digital services.

Before, this took 5 working days for customer to receive the security pack, sign and send back to us, after which we'd issue the security number to the customer. This unnecessary post involvement was one of the major drivers of the delays, hence we're issuing the security number as soon as the account is ready.

When it comes to actual applications, Jumio takes care of the documents we need from the applicants. It's quick and easy to upload them using the tool, but one needs to ensure documents being used are eligible as per this link here: http://grp.hsbc/6180HENgM

Furthermore, if there is an issue with the account opening process, we let our applicants know of this. A text or email will be sent (where possible) to inform them which document isn't right, or if we need further proof (e.g. proof of income if overdraft is applied for)

As one of the leading international banks, we continue to adhere to high onboarding standards and background checks per each applicant. Any vetting required is not timescale defined, hence you may have accounts that take few weeks to open, whereas others are ready in 1hr. This all depends on individual's circumstances, if satisfactory amount of data is available to us, etc.

If you're interested in applying for any of our products we offer, this can be done from here: http://grp.hsbc/6181HENg3

Hope this helps!  ^xxx