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False investigation by Lloyds into my mortgage/loan PPI
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methinks ....2
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"It was only when my wife realised they were giving information about a mortgage account from a long time ago that she realised it was a scam call."
So having read through your saga I interpret it as saying that you involved Lloyds in a year long investigation only to eventually realise that it was a scam and you want them to compensate you for your trouble.
Given that you have wasted their time because you jumped to incorrect conclusions maybe you should be grateful that they aren't able to request compensation from you.2
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