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How to complain to Tesco

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Does anyone know how to complain to Tesco? I sent in a complaint about my local store by email and had no response, so after a few days I phoned customer services, they made all  the right noises and took all my details, a week later and I still hadn’t heard anything. I complained on Twitter, via Facebook with no response from either. I filled in a form on the Tesco website but it wouldn’t send. I tried to email the chief executive but his email is unrecognised. You would think that they don’t want you to complain!!

Comments

  • Spank
    Spank Posts: 1,751 Forumite
    Tenth Anniversary 1,000 Posts Photogenic Name Dropper
    They could be looking into your complaint and might not respond until they have completed their investigation.

    Or they think your a crank and are ignoring you.

    What was your complaint?
  • eddddy
    eddddy Posts: 17,967 Forumite
    Part of the Furniture 10,000 Posts Name Dropper

    Are you wanting Tesco to do something in response to your complaint - like, for example, give you a refund because of your statutory consumer rights?

    Or are you just wanting an apology, and/or maybe a gesture of goodwill?
  • Morglin
    Morglin Posts: 15,922 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    You could try a postal letter to the CEO at their head office:
    Tesco Head Office. Falcon Way, Shire Park, Welwyn Garden City, Hertfordshire, AL7 1TW 

    You can tell a lot about a woman by her hands..........for instance, if they are placed around your throat, she's probably slightly upset. ;)
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