How to complain to Tesco 10 November 2020 at 9:36PM in Praise, vent & warnings 3 replies 221 views

ajohns1760

Does anyone know how to complain to Tesco? I sent in a complaint about my local store by email and had no response, so after a few days I phoned customer services, they made all  the right noises and took all my details, a week later and I still hadn’t heard anything. I complained on Twitter, via Facebook with no response from either. I filled in a form on the Tesco website but it wouldn’t send. I tried to email the chief executive but his email is unrecognised. You would think that they don’t want you to complain!!

Spank

They could be looking into your complaint and might not respond until they have completed their investigation.

Or they think your a crank and are ignoring you.

What was your complaint?

eddddy

Are you wanting Tesco to do something in response to your complaint - like, for example, give you a refund because of your statutory consumer rights?

Or are you just wanting an apology, and/or maybe a gesture of goodwill?

Morglin

You could try a postal letter to the CEO at their head office:
Tesco Head Office. Falcon Way, Shire Park, Welwyn Garden City, Hertfordshire, AL7 1TW