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Double glazed window cannot open (shootbolt, espeg, espegnolette)

Hello,
I have a set of double glazed windows that open vertically. One day, one of the windows cannot open anymore. The window handle can unlock and move correctly but the window seems jammed. I suspect the shootbolt at the bottom is not moving up when I turn the window handle. I have seen YouTube videos of how to un-jam the window using an allen key, but won't you be back to a jammed window when you close it again. How do I keep it so that the window continues to open correctly.
I looked at my other window (that is not broken) to see if there was any serial number or other ways to identify. The only thing I saw was the  name MILA.
Where do I find the correct information to order a replacement part. Also will replacing the broken part be ok for a total DIY novice or do I need to get a professional in. (which will not be possible as I was in Tier 3 area and now UK in a 1 month national lockdown)

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