Ebay Seller not as advertised.

cymruchris

Ricardo1961 said:

Ok matter reported to Trading Standards. Hope we can learn something from this🤞🏻

Update us as to your progress - but from what you've said - and with it being half way across the world - I'm not expecting much in the way of a reaction from them. You've likely learnt that guarantees for the purpose of what you were trying to do aren't worth the computer screen they are displayed on. You're right that phones in the Philippines are higher in price, particularly when compared to local salaries, but they do come with a warranty, and no headaches as you've sadly experienced. Sometimes it is worth paying a little more to get what you want, whereby the way to money save is not always to buy the cheapest option. 

Ricardo1961

I reported the matter to CAB who pass it on to Trading Standards. As promised, an update. Also waiting for my case with PayPal to be decided.
The reply from CAB:

Your rights 

Based on the information you have given you may be protected by the Consumer Rights Act. You will have legal rights if the item you bought is not of a satisfactory quality. You won’t have any legal rights if it was damaged by wear and tear, an accident or misuse, or you’ve just changed your mind.

As you bought the Mobile Phone less than 6 months ago, you don’t have to prove who caused the problem. If  the seller says it is your fault, they must prove it; however, you might need to gather some evidence of the problem yourself. You can ask M***** ****** to repair or replace your Mobile phone. They shouldn't charge you for this and they should do it as quickly as possible.

Hope this helps anyone with a similar problem.

sheramber

 That is just what you were told already but you need to return the phone.