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Symbio Low Fair and Green Variable SE03 V2

2»

Comments

  • Hasbeen
    Hasbeen Posts: 4,404 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    rp1974 said:
    I think something is amiss here as I'm on V2 with no exit fee showing.

    You have renewed your tariff as per the details shown below:

    Meter Type: Single Rate

    TARIFF DETAILS:
    Your new tariff plan is:Low Fair and Green Variable SE03 v2
    Tariff Effective From:01 October 2020

    Price Guaranteed Until:Not Applicable

    Exit Fees:Not Applicable





    Something is amiss, From my 1st Nov to 31st Nov bill.

    I change from the fixed deal that ended 31st October solely to get one with no exit fees. Then it disappeared from the Symbio site But if I put SE03 v2 as existing into comparison site it says no exit fee? 

    Electricity 01/11/2020 to 31/11/2020

    Tariff Type: Variable

    Name: Low Fair and Green Variable SE03 v2

    Paying By: Direct Debit

    Tariff Ends: N/A

    Exit Fee: £25
    The world is not ruined by the wickedness of the wicked, but by the weakness of the good. Napoleon
  • violetta
    violetta Posts: 2,625 Forumite
    Part of the Furniture 1,000 Posts
    Hasbeen said:
    rp1974 said:
    I think something is amiss here as I'm on V2 with no exit fee showing.

    You have renewed your tariff as per the details shown below:

    Meter Type: Single Rate

    TARIFF DETAILS:
    Your new tariff plan is:Low Fair and Green Variable SE03 v2
    Tariff Effective From:01 October 2020

    Price Guaranteed Until:Not Applicable

    Exit Fees:Not Applicable






    Something is amiss, From my 1st Nov to 31st Nov bill.

    I change from the fixed deal that ended 31st October solely to get one with no exit fees. Then it disappeared from the Symbio site But if I put SE03 v2 as existing into comparison site it says no exit fee? 

    Electricity 01/11/2020 to 31/11/2020

    Tariff Type: Variable

    Name: Low Fair and Green Variable SE03 v2

    Paying By: Direct Debit

    Tariff Ends: N/A

    Exit Fee: £25
    On the confirmatory email of 20 September when I opted for my new tariff, under Exit Fees it admittedly says "Not Applicable" but on my first account from them under the new tariff (from 01 11 20) it most certainly says:  Exit Fee: £ 25.00 - so maybe another muck up by Symbio?

    A chicken crossing the road is poultry in motion
  • brewerdave
    brewerdave Posts: 8,738 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Hasbeen said:
    rp1974 said:
    I think something is amiss here as I'm on V2 with no exit fee showing.

    You have renewed your tariff as per the details shown below:

    Meter Type: Single Rate

    TARIFF DETAILS:
    Your new tariff plan is:Low Fair and Green Variable SE03 v2
    Tariff Effective From:01 October 2020

    Price Guaranteed Until:Not Applicable

    Exit Fees:Not Applicable






    Electricity 01/11/2020 to 31/11/2020

    Tariff Type: Variable

    Name: Low Fair and Green Variable SE03 v2

    Paying By: Direct Debit

    Tariff Ends: N/A

    Exit Fee: £25
    They clearly have a problem - 31st November ?  :D
  • Talldave
    Talldave Posts: 2,002 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Hasbeen said:
    rp1974 said:
    I think something is amiss here as I'm on V2 with no exit fee showing.

    You have renewed your tariff as per the details shown below:

    Meter Type: Single Rate

    TARIFF DETAILS:
    Your new tariff plan is:Low Fair and Green Variable SE03 v2
    Tariff Effective From:01 October 2020

    Price Guaranteed Until:Not Applicable

    Exit Fees:Not Applicable






    Electricity 01/11/2020 to 31/11/2020

    Tariff Type: Variable

    Name: Low Fair and Green Variable SE03 v2

    Paying By: Direct Debit

    Tariff Ends: N/A

    Exit Fee: £25
    They clearly have a problem - 31st November ?  :D
    Clearly a clever plan to extract an extra 6 days standing charge from their customers each year!
  • rp1974
    rp1974 Posts: 762 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Talldave said:
    Clearly a clever plan to extract an extra 6 days standing charge from their customers each year!
    Symbio and clever in same sentence shock!.
    They mess up even the simplest most straightforward things at virtually every opportunity.
    Been a customer since August 2019,they've never charged the correct unit and standing charges in that time,to my advantage though so left it at that.
    Started a variable tariff as per title,they messed up and billed me for their renewal quote,that was sorted and reconciled this month,still not the correct amount but still to my benefit though not as much.
    Suppose the downside of rock bottom prices is rock bottom service,yes their clowns but their cheap clowns.
  • Talldave
    Talldave Posts: 2,002 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Agree,  it's the cheapness that justifies tolerating the incompetence. 
  • Hasbeen
    Hasbeen Posts: 4,404 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 13 November 2020 at 7:54AM
    violetta said:

    rp1974 said:
    I think something is amiss here as I'm on V2 with no exit fee showing.

    You have renewed your tariff as per the details shown below:

    Meter Type: Single Rate

    TARIFF DETAILS:
    Your new tariff plan is:Low Fair and Green Variable SE03 v2
    Tariff Effective From:01 October 2020

    Price Guaranteed Until:Not Applicable

    Exit Fees:Not Applicable









     On the confirmatory email of 20 September when I opted for my new tariff, under Exit Fees it admittedly says "Not Applicable" but on my first account from them under the new tariff (from 01 11 20) it most certainly says:  Exit Fee: £ 25.00 - so maybe another muck up by Symbio?

    As per  rp1974    violetta

    I did not get any confirmation email, but it did also say exit fees N/A on site at the time. Now tariff not showing.

    As per others unable to get any response from symbio?   Have you had any response?

    Does anyone else with this tariff  have anything,  any copies received from them that can be  posted re the exit fee?

    As at the moment unable to provide any readings as meter has clocked over 99999 and have received estimate for 4 times actual monthly usage.  :s  

    So probably not staying now.


    The world is not ruined by the wickedness of the wicked, but by the weakness of the good. Napoleon
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