Reclaiming cancelled flight fares

tenchy

I've had to reclaim some cancelled flights via the credit card company. One outfit, BlueAir, will not offer a refund at all. Does anyone know if the credit card company ultimately gets the money back from the merchant? I hope they do.

Alan_Bowen

Providing the business is still trading, your card issuer claims the funds back from the company Blue Air used to process the card on their behalf and they in turn debit the airline's bank account together with a fee for all the work!

Caz3121

tenchy said:

One outfit, BlueAir, will not offer a refund at all. 

Their FAQs Q6 appears to confirm that they do offer refunds (but they will take 10 weeks)
https://www.flyblueair.com/en/gb/faq-cov/
This assume they cancelled the flight. (rather than the flight operating but you could not travel)

NottinghamKnight

depends if it's a chargeback then as alan says. If it's section 75 then the card company pay, they can then reclaim separately from the merchant though anecdotal reports from bank employees suggest they generally don't bother as it's too costly/ time consuming/ not succesful.

tenchy

Caz3121 said:

tenchy said:

One outfit, BlueAir, will not offer a refund at all. 

Their FAQs Q6 appears to confirm that they do offer refunds (but they will take 10 weeks)
https://www.flyblueair.com/en/gb/faq-cov/
This assume they cancelled the flight. (rather than the flight operating but you could not travel)

We tried that approach but they are exceptionally difficult to deal with. Their last response was (paraphrased) "your money is in your flight wallet, but if you require a refund we'll process it when the coronavirus pandemic is over". I don't think so!! Anyway, Barclaycard have credited our account, but for the last four months it's been on a temporary basis due to a large backlog of cases.