NS&I utter disgrace

doe808

They have been much faster dealing via mail than online, imo, for the last four months.

Probably little help though...

whitesmith

I have also been lucky in that over many many years I have never had a single problem.

That said, I can see it is frustrating in that if you need to contact them it is difficult with long wait times. The extended wait times are almost certainly due to COVID and the vast increase in customer numbers because of their interest rate movements.

colsten

jrs101 said:

...........I have repeatedly phoned up literally 15 times with the usual long wait of around 40-60 minutes....... ....

....

....

As I say I have no confidence my money is even there - can anyone tell me what to do?

You never once, in the 15 times you called, asked them about the balance in your account(s)? 

Would closing your account solve the problems you experience?

What precisely is the problem with your online access? As all that is needed is your NS&I number, surname and password. If you have forgotten your password, it can easily be reset online. All you need for this is your NS&I number (which you say you have), your surname and the phone number you registered with NS&I.