Storage Heaters Not Working Since Smart Meter Installed

ForestBluebells

I think this is going to take a while to resolve 😬

Neil49

If you have a twitter profile it could be worth sending a message highlighting the difficulties you are experiencing in getting this issue progressed.

For some strange reason big companies like EDF don't like seeing negative posts on social media and put additional effort into investigating your case. Don't include all your account details but give them the opportunity to provide a direct contact for you to respond to. 

hozza94

ForestBluebells said:

I think this is going to take a while to resolve 😬

It needs urgent attendance as your heating is basically unpowered until a fitter puts in the right cable for you! 

ForestBluebells

I have an emergency engineer appointment booked, not sure when that means they will arrive but they booked it in

hozza94

ForestBluebells said:

I have an emergency engineer appointment booked, not sure when that means they will arrive but they booked it in

Sounds about right. That means an engineer would attend as soon as possible. Hopefully, they are trained to notice there is something seriously wrong! (My photo shows the usual way of installing, you can probably notice a significant difference)

ForestBluebells

hozza94 said:

ForestBluebells said:

I have an emergency engineer appointment booked, not sure when that means they will arrive but they booked it in

Sounds about right. That means an engineer would attend as soon as possible. Hopefully, they are trained to notice there is something seriously wrong! (My photo shows the usual way of installing, you can probably notice a significant difference)

They will be here in an hour. Fingers crossed he can fix it

hozza94

ForestBluebells said:

hozza94 said:

ForestBluebells said:

I have an emergency engineer appointment booked, not sure when that means they will arrive but they booked it in

Sounds about right. That means an engineer would attend as soon as possible. Hopefully, they are trained to notice there is something seriously wrong! (My photo shows the usual way of installing, you can probably notice a significant difference)

They will be here in an hour. Fingers crossed he can fix it

Update us when the engineer is here and get it fixed. 

ForestBluebells

All fixed. He had not connected 4 wires up and he was shocked how badly he had fitted it. Hopefully should be working now. Thanks for all your help guys

Talldave

Well done, thanks for the update!