Amazon Locker theft

mackem1966

Hi
Sorry if this is in the wrong thread.
I returned a huawei tablet to an amazon locker on October 18th, no receipt which i thought unusual and sweated for 3 days until Amazon sent me an email stating the tablet was on its way back to them. i replied.
Waited 14 days and then asked what was happening with the refund. The guy said sorry and issued a refund, even got the official refund email the next morning.
Waited 5 days and then chased them up about the refund. The reply we will send it when we receive the tablet !!
I sent it 19 days ago i replied.
We do not have it they replied.
I have an email saying you had it on its way back to you.
We need it back physically before refund they replied.
Where is this legendary customer service ? I appreciate they need the tablet back but  none of their customer service people can see the tablet being returned on their system.

What do i do ?   

neilmcl

OK, so where is the the "Amazon locker theft"?

mackem1966

Helpful m8 

tacpot12

What did Huawei say when you asked them how do I find out what has happened to my tablet? 

pamsdish

I have had several refunds from Amazon, it is processed as soon as scanned at collection, admittedly I use P.O. but would have thought same process.

Le_Kirk

neilmcl said:

OK, so where is the the "Amazon locker theft"?

mackem1966 said:

Helpful m8 

Your thread is entitled "Amazon Locker theft" yet your post mentions nothing about a theft.  You are surprised when someone asks about it!

PRAISETHESUN

I've had this before where a return got lost in transit after being collected from an Amazon locker. Didn't have to fight too hard to get a refund as there was evidence it was collected, it just never made it to the returns depot for whatever reason. I'd lodge a formal complain if they are still refusing to play along and get someone to actually investigate the issue - odds are the CS staff you've been in touch with can't actually do anything if their computer doesn't say they can.