Lloyds Banking Group,

GTR_King

Out of Curiosity
Why is LBG really slow at adding Letters/Statements/Documents to your online inbox?? 

For example 
if I had a statement dated Thursday 30th October 
Barclays (Added Documents online Monday 2nd November)
Co-Op (Would add letter 1st/2nd November)
Lloyds/Halifax (Not added Documents yet would add them 5th/7th November)

I thought with good technology these days LBG Would be allot quicker at adding stuff online 

Has Lloyds Banking Group always been this slow? 

jonesMUFCforever

I can see where you are coming from, but you could get all the information that you want by logging into your accounts?

GTR_King

yes I can...
But I was just wondering why LBG Is soo slow compared to the rest with this digital age things can be instant not 5-7 days 

jonesMUFCforever

GTR_King said:

yes I can...
But I was just wondering why LBG Is soo slow compared to the rest with this digital age things can be instant not 5-7 days 

Perhaps they are basically using the same systems designed before the digital age - adding this and that now and again to try and keep up?

GTR_King

who knows maybe one day they will update there systems 

dunstonh

GTR_King said:

yes I can...
But I was just wondering why LBG Is soo slow compared to the rest with this digital age things can be instant not 5-7 days 

The companies within LBG are not all using the same systems.   
The provision of a paper statement in pdf form may take a few days but the online data is present immediately.    I suspect most people don't bother downloading or viewing the pdf version of the full statement.   

Has Lloyds Banking Group always been this slow? 

So, only a handful of days behind others.   

colsten

Lloyds do allow you to download your transactions, in statement form, on a month-by month basis. So I don't understand what the problem is. In addition, you can see all your transactions online/in the app, anyway, as and when they happen, so the necessity for statements is much reduced. I can't even think of many reasons for needing a statement, apart from proof of address, on some rare occasions. 

I do like Starling's approach to statements - - - they don't provide you with any pre-defined ones at all. As and when you need a statement, you can generate one for exactly the timeframe you like, it's available 24 x 7, and it takes but a few seconds to generate it, and to download / mail etc to wherever you like. Way to go.

GTR_King

Update lloyds said there an Issue with there systems and statements are taking longer to arrive in their inbox hope to have it fixed by December