We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Sainsburys double up Nectar
Comments
-
This is working, I have used it this morningIf you go down to the woods today you better not go alone.0
-
I applied for and received my Nectar double-up voucher but as I am in my 70s and live in an area which now has one of the highest Covid infection rates in the country, I decided to ring Customer Services and ask to switch my vouchers back to single points. It took almost 50 minutes to be connected to a CS advisor who asked if I am "clinically extremely vulnerable". I confirmed that I am not but being over 70 I am following government advice to avoid shopping in store whenever possible. He told me that it can't be done if I don't have a letter from my GP confirming that I am "clinically extremely vulnerable". I explained to him that Martin has spoken to Sainsbury's and they've agreed that anyone shielding can have single points transferred back to their card. He put me on hold and when he returned after a couple of minutes, in a rather abrupt tone of voice he asked for my name, month of birth and Nectar card number and said he'll pass it on to their technical department who will be in touch by email. No apology for the misunderstanding, not even any confirmation that the points will indeed be switched back to my card so I am now waiting for the email from the technical department.
As it would appear that Nectar CS advisors haven't been updated and don't subscribe to the MSE newsletter (more fool them), if anyone else encounters this problem I suggest that you stand your ground and don't let them fob you off with incorrect information.
0 -
Hi got my double up point refunded - good news! I used the chat function on the Nectar webpage ctivate.apple.com and explained that I was isolating and they immediately refunded the points (1000) to the value of the double up (2000)0
-
SkintOAP_2 said:I applied for and received my Nectar double-up voucher but as I am in my 70s and live in an area which now has one of the highest Covid infection rates in the country, I decided to ring Customer Services and ask to switch my vouchers back to single points. It took almost 50 minutes to be connected to a CS advisor who asked if I am "clinically extremely vulnerable". I confirmed that I am not but being over 70 I am following government advice to avoid shopping in store whenever possible. He told me that it can't be done if I don't have a letter from my GP confirming that I am "clinically extremely vulnerable". I explained to him that Martin has spoken to Sainsbury's and they've agreed that anyone shielding can have single points transferred back to their card. He put me on hold and when he returned after a couple of minutes, in a rather abrupt tone of voice he asked for my name, month of birth and Nectar card number and said he'll pass it on to their technical department who will be in touch by email. No apology for the misunderstanding, not even any confirmation that the points will indeed be switched back to my card so I am now waiting for the email from the technical department.
As it would appear that Nectar CS advisors haven't been updated and don't subscribe to the MSE newsletter (more fool them), if anyone else encounters this problem I suggest that you stand your ground and don't let them fob you off with incorrect information.
Surely you know when you requested the voucher that it could only be used in store and that you were in one of the worst covid areas before requesting to get vouchers sent to you? You could have just not bothered and saved the points?0 -
jon81uk said:SkintOAP_2 said:I applied for and received my Nectar double-up voucher but as I am in my 70s and live in an area which now has one of the highest Covid infection rates in the country, I decided to ring Customer Services and ask to switch my vouchers back to single points. It took almost 50 minutes to be connected to a CS advisor who asked if I am "clinically extremely vulnerable". I confirmed that I am not but being over 70 I am following government advice to avoid shopping in store whenever possible. He told me that it can't be done if I don't have a letter from my GP confirming that I am "clinically extremely vulnerable". I explained to him that Martin has spoken to Sainsbury's and they've agreed that anyone shielding can have single points transferred back to their card. He put me on hold and when he returned after a couple of minutes, in a rather abrupt tone of voice he asked for my name, month of birth and Nectar card number and said he'll pass it on to their technical department who will be in touch by email. No apology for the misunderstanding, not even any confirmation that the points will indeed be switched back to my card so I am now waiting for the email from the technical department.
As it would appear that Nectar CS advisors haven't been updated and don't subscribe to the MSE newsletter (more fool them), if anyone else encounters this problem I suggest that you stand your ground and don't let them fob you off with incorrect information.
Surely you know when you requested the voucher that it could only be used in store and that you were in one of the worst covid areas before requesting to get vouchers sent to you? You could have just not bothered and saved the points?So well done Nectar and thank you MSE for persuading them to be flexible in view of the pandemic.
@jon81UK You're quite right, I could have "just not bothered and saved the points" but being the eternal optimist I was hoping the local Covid infection rate might have reduced by the end of the promotion. As it turned out however, there was a significant increase which I unfortunately hadn't spotted when I looked into my crystal ballBut as I now have double points to spend in the run up to Christmas, and with a much reduced infection rate in my area I'm delighted that I didn't "just not bother"
0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 351.3K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.8K Spending & Discounts
- 244.3K Work, Benefits & Business
- 599.5K Mortgages, Homes & Bills
- 177.1K Life & Family
- 257.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards