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One Housing - The worst company to deal with in the UK?
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Rysmee
Posts: 11 Forumite
Hi everyone -
I just need some advice on how to handle a company - in this case One Housing - who just flatly refuse to talk or even communicate with us at all.
The story is explained here : https://forums.moneysavingexpert.com/discussion/6206611/shared-ownership-lease-extension-extortion
Since this post I have tried multiple times to get someone of any use on the phone. All that happens is that another 'customer service' team member fobs me off by knowing nothing about the company structure - and cannot (will not?!) give me any names of managerial members.
Emails with important questions simply go unanswered.
'Cases' get raised and not followed up on.
I managed to find an email for the CEO - whether its correct or not it is another matter - but that has not been answered.
I simply can't believe that a large UK based organisation that is supposed to be helping people - can suck people in and them treat them like prisoners.
That's pretty much how we feel right now - prisoners in our own home that we are unable to sell and the only possible solution is to talk over with a company that is impossible to deal with.
From a legal view point there must be some action we can take? some consumer rights that can help us?
Otherwise - what the hell is this country becoming?
I just need some advice on how to handle a company - in this case One Housing - who just flatly refuse to talk or even communicate with us at all.
The story is explained here : https://forums.moneysavingexpert.com/discussion/6206611/shared-ownership-lease-extension-extortion
Since this post I have tried multiple times to get someone of any use on the phone. All that happens is that another 'customer service' team member fobs me off by knowing nothing about the company structure - and cannot (will not?!) give me any names of managerial members.
Emails with important questions simply go unanswered.
'Cases' get raised and not followed up on.
I managed to find an email for the CEO - whether its correct or not it is another matter - but that has not been answered.
I simply can't believe that a large UK based organisation that is supposed to be helping people - can suck people in and them treat them like prisoners.
That's pretty much how we feel right now - prisoners in our own home that we are unable to sell and the only possible solution is to talk over with a company that is impossible to deal with.
From a legal view point there must be some action we can take? some consumer rights that can help us?
Otherwise - what the hell is this country becoming?
0
Comments
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Shouldn't this be on the "Warnings and Vents" forum site ?1
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Apologies - I was in the selling area with my last post so didn't think0
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Have reposted in the correct forum - not sure how to remove from here however!0
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No probs------let's just tell the world that this thread has now been transferred to "Warnings and Vents". And I hope it is viewed with interest and also act as a warning to others. Cheers.0
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