PCN from Euro Car Parks - app issues

Redx

As above , perfect advice

The parking company sent a PCN due to non receipt of the advertised charge

Your bank statement says your parking app took the money

Where do you think the problem is ? Even if you do not understand the error

Your third party app is the missing link , do a Poirot to find the error and rectify it

I have never known popla agree that proof of payment is good enough to win

Ginger477

Redx said:

I have never known popla agree that proof of payment is good enough to win

That doesn't fill me with confidence, what am I supposed to do if the app advertised in the car park itself doesn't work? 

Redx

Good question , which is why we shouldn't trust technology !!

If I sell something on eBay and the buyer uses the PayPal app , if I do not receive the funds I won't send the goods

The buyer has an issue with the PayPal app and PayPal , not me

Your open and shut case doesn't seem that way to me , because ECP say no money was received yet the service was used (parking)

Ginger477

I'm unsure of the general consensus here. Redx, you seem to think it's not worth an appeal, whereas the others do? I understand what you are saying above, but surely it is not my fault if I use the advertised app to pay, and there is a miscommunication between the app and ECP? Everything is fine from my end, I have paid what I expected to pay.

KeithP

Did you use the right 'site code' on the app for the car park?

Redx

I never mentioned do not appeal , I based my replies on the current facts and common sense

I did not tell you not to try plan A

I did not tell you not to appeal to ECP

I did not tell you not to appeal to Popla

I do think you should be finding out what happened after you paid glide to pay ECP , what went wrong , before any appeal to anyone , use that time wisely and do not make assumptions about outcomes

These are questions a judge or the claimant may ask , so my questions are based on the facts before us and as devils advocate

You have missed crucial points here

Your parking contract is with the parking company and they allege it was unfulfilled

Your payment contract was with a third party app and you say it was fulfilled

If you pay deliveroo or just eat for a 10 course meal and the restaurant does not deliver due to non payment , your contract is with the app who took the money and failed the overall contract , if the restaurant cooked the food and wasn't paid , they could send you the bill direct

Whilst this may not be totally accurate , you get the gist !!

My replies were about the situation , not your proposed actions , I introduced further initial actions and was not in agreement with it being an open and shut case

1505grandad

Have you checked that the VRM in the app is absolutely correct  -  i.e. zero instead of letter O etc?

Coupon-mad

My bet is wrong location code.