HSBC Secure Key

David28

I got my HSBC secure key and got access to my HSBC online banking again but it is still a lot of faff compared to my other bank accounts.
User name then other info then entering a pin into secure key then entering a code, compared to three letters on a drop down menu for my other accounts.

[Deleted User]

Are you asking a question which requires an answer or just moaning about HSBC?

Zellah

David28 said:

I got my HSBC secure key and got access to my HSBC online banking again but it is still a lot of faff compared to my other bank accounts.
User name then other info then entering a pin into secure key then entering a code, compared to three letters on a drop down menu for my other accounts.

If you have a smartphone why not use a digital version of your secure key?

whitesmith

That is the whole point - it is supposed to be a lot of hassle which will protect you should anybody try and access your account

David28

Zellah said:

David28 said:

I got my HSBC secure key and got access to my HSBC online banking again but it is still a lot of faff compared to my other bank accounts.
User name then other info then entering a pin into secure key then entering a code, compared to three letters on a drop down menu for my other accounts.

If you have a smartphone why not use a digital version of your secure key?

I have discovered that you cannot use more than one device at a time.
If I want to use a smart phone the secure key has to be deactivated. 
If I want to use the secure key I can't use a smart phone. Also a smart phone with Android Go does not work

David28

GabiB said:

Are you asking a question which requires an answer or just moaning about HSBC?

Having a moan.
They sure make you work for your £125.

whitesmith

Yes you can either have the physical  keypad thingamebob or you can have the digital  key on your Android app - you can't have both you have to choose

Chino

whitesmith said:

you can't have both you have to choose

... which demonstrates the contempt that HSBC has for its customers.

Prism

Three letters from your password is one of the worst security options a bank can use. A smartphone or smartkey is one of the best.

gt94sss2

Chino said:

whitesmith said:

you can't have both you have to choose

... which demonstrates the contempt that HSBC has for its customers.

Which makes their system more secure..

Herbalus

Chino said:

whitesmith said:

you can't have both you have to choose

... which demonstrates the contempt that HSBC has for its customers.

Yes, I’m sure HSBC making your account more secure is because they really don’t like their customers so are just trying to make their lives miserable on purpose.