Ebay returns label

zenshi

I have a buyer who claims ‘not as described’ and is wanting a returns label. I am private seller, selling my unwanted clothes mainly. Was listed as used and with marks....buyer claiming unwearable as so many marks.  I know eBay tend to side with buyer so I gave return address, at least I could resell. Then I got case opened, I assume. I’m not happy if I have to pay for return shipping. I send label , money deducted from my account? Never had this issue before 

cattie

It's always best if buyer opens a case as you then get your selling fees back. You will be responsible for return postage & if you can't or won't supply a pre paid Royal Mail label, ebay will do so & debit your account for the cost. It's been this way for quite some time I believe.

Personally I'd not risk selling any clothes with marks, only those that are new & unworn or perhaps only worn once with absolutely not a mark in sight. Else you leave yourself wide open for people not being happy & opening cases for a return.

theonlywayisup

zenshi said:

I have a buyer who claims ‘not as described’ and is wanting a returns label. I am private seller, selling my unwanted clothes mainly. Was listed as used and with marks....buyer claiming unwearable as so many marks.  I know eBay tend to side with buyer so I gave return address, at least I could resell. Then I got case opened, I assume. I’m not happy if I have to pay for return shipping. I send label , money deducted from my account? Never had this issue before 

Just make sure you stick to the timelines and issue a returns label, otherwise you may lose more than you realise. 

jon81uk

They need to open a not as described case.
If you think you accurately photographed the item with all marks shown and described it well then you could try refusing the return, but it is still possible eBay side with the buyer. They then send out the returns label to the buyer.