Virgin Media in the wrong 30 October 2020 at 1:10PM in Phones & TV 4 replies 91 views

luckybert

So I moved house a few years ago, refused to pay the remainder of my VM contract as THEY could not supply their service in my new property. I think they are now being investigated by OFCOM regarding this practice. Anyway, I've got on to CISAS about them and Virgin have agreed to pay me £300.  I've chased and chased this payment and keep being told due to covid there is a delay. Who do I complain to now to get this money paid - in fact I want more now as it's been 6 months of p*** taking by them avoiding paying me.

pphillips

The CISAS website says you should contact them.

Chino

Make a court claim for money

luckybert

pphillips said:

The CISAS website says you should contact them.

I have done and this is where I am at the moment, just kept getting told that they will pay and then I hear nothing, I chase and round and round we go - I've had enough. If the roles were reversed I'd get bad credit so I want action against them

luckybert

Chino said:

Make a court claim for money

I've never done this and feel I should get more than the £300 I've been offered. I did ask for £3000 originally.