Meter mix up

harrydodd

I live on a new estate. The company we purchased the property had British Gas. We swapped to Scotiah power in October 2019 and came to realise our meter was not registered correctly and that another property is also registered to our property meter. I have had an ongoing complaint with Scotiah power to get this rectified via the national database however they are dragging their feet and not doing anything. They keep telling me they have to get an engineer out but due to the current lockdown situation they won’t be sending anyone anytime soon. They also have not billed us even though I have stated I need to pay as I can’t be hit with a massive bill at the end. What do I do? Anyone else had this problem?

dogshome

Did you get bills from Brit Gas for the time you were with them ? 

If so they would have MPAN number for Elec, and MPRN number for Gas printed on them - These are the the supply numbers registered on the National Data bases and are unique to your house.

Google "Who supplies my Gas/ Electricity" to check who now is registered as the supplier to your property

[Deleted User]

I have been there and got the SP tea shirt. The most common mistake is the misregistration of plot numbers rather than addresses. For example, on our small development of 15 homes: No 14 was registered as No 6 (previously plot number 6). I assume that you have a start reading for your meter? 

I wrote a complaint to SP and provided them with a photo of my meter (and serial number). I also obtained from the developer a copy of the meter registration that they submitted which included addresses; MPANs and meter serial numbers. It was clear that the DEVELOPER had registered incorrect details with the local DNO (SP Energy Networks). SP eventually sent out a lady with a clipboard who took down all the correct details: even then it took them a further 6 months to sort things out. On moving in, I took the decision to switch to SP’s cheapest fixed tariff. Eventually, SP agreed that they had taken far too long to update the National Database and they waived my exit fee.